Synapse doesn't detect DeathAdder Essential and I cannot change DPI | Razer Insider
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Synapse doesn't detect DeathAdder Essential and I cannot change DPI

P

I am so nervous about this. 

Bought it and now I am stuck with this piece of junk.


Without the possibility of changing the DPI, this is garbage.

 

I am so pissed of at razer right now.

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    2 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7336 replies
    • July 5, 2024

    Where did you bought it?

    Can you post a photo of your mouse (top and bottom view, connected to PC)?

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • 3332 replies
    • July 5, 2024
    proka_ro wrote:

    I am so nervous about this. 

    Bought it and now I am stuck with this piece of junk.


    Without the possibility of changing the DPI, this is garbage.

     

    I am so pissed of at razer right now.

    Hi proka_ro,

    Have you tried performing the troubleshooting steps here? If so, please PM me the Razer Synapse logs and a screenshot of the mouse driver details in Device Manager. To do this, navigate to Device Manager > Properties, select 'Details' from the property dropdown, and then choose 'Hardware IDs'. Also, fill in the following so I can initiate a case on your behalf:

    Full Name:
    Email:
    Phone number:
    Country:

    Product Name: Razer DeathAdder Essential
    Product Code/Number:
    Product serial number:
    Proof of purchase:
    Save the shareable files via any online drive account listed here. I hope to hear from you soon.
     

    *Thread locked to curb the conversation to PMs.

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