Nommo Pro not syncing with Chroma connect

Just picked up a set of Nommo Pros and have this exact issue. Everything else syncs up with Chroma Connect but the Nommos will pick a color and just stay there. If I disable the connect then they immediately sync up with whatever profile is active.

Photophonic
Just picked up a set of Nommo Pros and have this exact issue. Everything else syncs up with Chroma Connect but the Nommos will pick a color and just stay there. If I disable the connect then they immediately sync up with whatever profile is active.

did u find any solve? i contacted support but they want a video of the issue and i have no camera and the on ei was gonna borrow also didnt turn out so yeah i couldnt ask support for further help...

Nope. I noticed they sync up and work just fine with the Chroma Visualizer via Spotify, a Chroma App connection, but just freeze on a color when running Wallpaper Engine, Outriders, or Divinity 2. I'll have to contact support on this as well as my phone has a camera.

Photophonic
Nope. I noticed they sync up and work just fine with the Chroma Visualizer via Spotify, a Chroma App connection, but just freeze on a color when running Wallpaper Engine, Outriders, or Divinity 2. I'll have to contact support on this as well as my phone has a camera.

actually for me they freeze no matter what connect application i run :/ they work fine with visualizer & chroma sync tho and i tested on multiple pcs already as well...

I have been working with support on this for a bit now and they agree this is a software issue. Trying to help get info as to why this is happening.

Photophonic
I have been working with support on this for a bit now and they agree this is a software issue. Trying to help get info as to why this is happening.

was there any fix for you? i am still in the not syncing dilemma and have given up on even trying to find a fix for a while now

Nope. Last message from support was they team was working on it but that was before the software update on the 27th. At this point I have pretty much given up on it.

Masono
was there any fix for you? i am still in the not syncing dilemma and have given up on even trying to find a fix for a while now

Did you make any changes to your device or system? Did you apply any Windows or Razer Synapse update to your computer? Let's isolate the behavior first by repairing your Razer Synapse. Click this link and let's see if it helps. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance.