Razer kitten headphone sound reverse randomly during the game

Hi, I got the razer Kraken kitty USB gaming headset for my kid a few months ago, and she notices the audio reversed while playing the game randomly. Sometimes it comes back by itself and it just annoys it keeps change around, and hard to determine where the sound comes from. Any idea? I try to contact the tech support and nothing help. Also, I search online and seems some people also have the same issue, but not of them able to find a solution. Is this headset defective or this is the nature of the USB headset. Thanks, Sidney