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Razer Synapse App not recognizing on iMac

R
My Razer Deathadder works perfectly fine when I connected it into my iMac but i can not get the app to recognize it. The app says "Please connect a Razer Synapse enabled device". The app is up to date and so is my computer (Version 10.14.2 Mac OS Mojave). I have reinstalled the app 3 times, restarted my computer 3 times and gave the app "permission" in my privacy settings and restarted my computer again. Any insight?
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    IsaacMorenoZ
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6 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • February 8, 2019
Hello. Let me help you out with this. What specific variation of the Deathadder do you have? If it is the Deathadder Essential, it will not be recognized by the Synapse for MacOS. Let me know if you have any questions.
R
  • rachinator
  • Author
  • 2 replies
  • February 25, 2019
Razer.RedPanda
Hello. Let me help you out with this. What specific variation of the Deathadder do you have? If it is the Deathadder Essential, it will not be recognized by the Synapse for MacOS. Let me know if you have any questions.
It is the DeathadderChroma
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • February 25, 2019
Thanks for the response. Got that. Can you send me the serial number of your Deathadder Chroma as well as the version number of Synapse through PM? Please include the link to this thread for reference. I'll pick it up there.
I
I also have that problem
R
  • rachinator
  • Author
  • 2 replies
  • February 26, 2019
rachinator
It is the DeathadderChroma
Yes
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • February 26, 2019
IsaacMorenoZ
I also have that problem
Please shoot me a PM with the serial number and the version number of Synapse. I'll check on our end. Include the link to this thread as well.
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