Unable to reach out to support

Hi there! Thanks for creating this thread. Apologies for the inconvenience. What happened to your Razer Synapse 3.0 and Alexa?

I am unable to use the Alexa service of synapse. From Amazon, the service Is unable to reach out to razer servers. Attached pic. I tried to delete and reactivate the service/skill. I have also updated the synapse app on my pc.

bestCarneliantrend871
Guys, where is the CHAT option?? i am unable to reach out to support by chat. I am having troubles with synapse and Alexa and there is no options to reach a support contact... WHY?

I am also seeing that nobody from support responds to the forum questions... you can't blame covid for that...

I think they might gave gone bust - no reply on any support numbers after being on hold for 30 mins each time just disconnected. No reply from emails, no update on tickets. Been waiting 3 weeks for them to respond to shipping company who've told me if they don't respond after 4 weeks my shipment will be destroyed - not a good sign, I wouldn't spend any money on Razer right now until it's understood that they are solvent.

DaiBach99
I think they might gave gone bust - no reply on any support numbers after being on hold for 30 mins each time just disconnected. No reply from emails, no update on tickets. Been waiting 3 weeks for them to respond to shipping company who've told me if they don't respond after 4 weeks my shipment will be destroyed - not a good sign, I wouldn't spend any money on Razer right now until it's understood that they are solvent.

Hey there! Sorry for the mishap. Please send me your case number via PM so I can notify our Support Team.

bestCarneliantrend871
I am unable to use the Alexa service of synapse. From Amazon, the service Is unable to reach out to razer servers. Attached pic. I tried to delete and reactivate the service/skill. I have also updated the synapse app on my pc.

Thanks for letting me know. Have you tried re-downloading the Alexa app on your phone?