"Failed to reload" Message (Repost)
Hello.
I try to reload my "Razer" wallet, but after constantly choosing a payment method and successfully passing 2-step authentication, I get a "Failed to reload" message.
After many, many attempts, I can barely do 1 to 2 recharges, then it fails again, no matter if the method is VISA, MASTERCARD, RIXTY PIN, RAZER GOLD PIN, PAYPAL, etc.
THE PROBLEM IS NOT WITH THE BANK OR WITH THE CARD. Since it does not even load the following window where the card data is added.
Regardless of the payment method I choose, the error is very serious, I checked with other friends to see if they had the same problem, and they said yes, and I tried a new Razer account. But the problem still exists.
And someone deleted my previous post, it was about 8 hours ago.
This topic has been closed for comments
AndressDxDHi @AndressDxD, Please contact our Razer Gold and Silver team by submitting a ticket from here. You will want to include the following to get the quickest resolution: Razer ID: Screenshot of the payment made: Time & date of the transaction: Alternatively, you may live chat by click on the Live Chat icon found here: https://gold.razer.com/help?section=0 Your previous post 8 hours ago is not deleted by anyone as it's accessible from /failed-to-reload-message.70244/ I will either merge or remove one of them soon.
Hello. I try to reload my "Razer" wallet, but after constantly choosing a payment method and successfully passing 2-step authentication, I get a "Failed to reload" message. After many, many attempts, I can barely do 1 to 2 recharges, then it fails again, no matter if the method is VISA, MASTERCARD, RIXTY PIN, RAZER GOLD PIN, PAYPAL, etc. THE PROBLEM IS NOT WITH THE BANK OR WITH THE CARD. Since it does not even load the following window where the card data is added. Regardless of the payment method I choose, the error is very serious, I checked with other friends to see if they had the same problem, and they said yes, and I tried a new Razer account. But the problem still exists. And someone deleted my previous post, it was about 8 hours ago.
Hello, the problem is that I cannot access to make the payment, before making the payment I get the message "Failed to reload".
Please see the GIF screenshot I uploaded
AndressDxDHi @AndressDxD, I forwarded the image you attached to the Razer Gold & Silver Team. Thank you.
Hello, the problem is that I cannot access to make the payment, before making the payment I get the message "Failed to reload". Please see the GIF screenshot I uploaded
xCryptikThank you very much, I hope it will be fixed soon, since I used to make purchases of more than 50 dollars a day and this is a disservice. Have a great day
Hi @AndressDxD, I forwarded the image you attached to the Razer Gold & Silver Team. Thank you.
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