This transaction is over 3 days old, i’ve sent them ticket since. Yet they haven’t even aswered my ticket, nor give solution. They leave me blatantly clueless.
Question
My razer gold transaction stuck on pending, No answer from razer. I want a refund! One of the worst Customer Service i've ever experienced
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Update:
My transaction is officially failed (gagal) on razer gold website. They’ve replied my ticket, but still haven’t come with any solution. Anyway, for my fellow Indonesian, Happy 78th Independence Day!
Update:
Last reply was 08/16. I instantly replied their reply with transaction proof.
on 08/18, still no reply nor solution.
update?
I just purchased something from the razer-gold store, support has not been able to help me and an agent is missing half of the active hours, my purchase is stuck on pending...
- Razer Support
- 1641 replies
Hey guys!
Thanks for alerting us about this. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
*Thread locked to curb conversation to PM.
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