Razer Blade 15 WiFi Issues
Hello All,
I purchased a Blade around March 2019 and I have been happy with the product overall except for one large issue that I have had on the computer. It will consistently drop the connection to my WiFi network every two to five minutes if I am not playing a game. I will lay out all I have and what I have done.
Laptop Specs:
Razer Blade 15" Gaming Laptop
15.6" Full HD 1920 x 1080 60Hz
8th Gen Intel Cor i7-8750H Processor, 6 Cores
Mobile Intel HM370 Chipset
NVIDIA GeForce GTX 1060 Max-Q
16Gb Dual Channel SO-Dimm
128Gb SSD + 1Tb HDD
Windows 10
Intel Wireless-AC 9260 IEEE 802.11a/b/g/n/ac & Bluetooth connectivity
My WiFi is provided by Spectrum.
The router/WiFi unit is: Arris TG1672G
Band: 5 GHz
What I have done:
Contacted Razer Support where they instructed me to uninstall the Wireless Ac network adapter and reinstall it. I did so and it helped for a period of time so I thought it was gone. It started dropping the WiFi right after the window to respond was closed.
I opened up another inquiry to try and see if other solutions were available where they instructed me to reset the blade to factory default. This process will wipe the drive. I have Solidworks Student Edition 2018-2019 installed on this computer and I cannot wipe the drive because I will lose the Solidworks license and I cannot get another one. I do not know if I can move this program to an external drive and I also know that I do not have an external drive large enough to move the program onto (if it can be done). So I did not reset the computer to the factory default.
I then proceeded to try and see if I could fix it myself and opened up the properties of the network adapter through the device manager. I opened up the properties of the Intel Wireless-AC 9260 by right clicking on it and opened the advanced tab. Now I can see the Properties and the Value that it is reading; it is currently set on dual band 802.11a/b/g, 802.11n (which I changed from Auto), and the rest I did not look at or change.
The change from auto to the 802.11n seemed to help for a time but it has fallen off and is back to losing the WiFi. When I go to connect (as the computer is newly booted in the morning or anytime after it drops) the WiFi will frequently tell me: Cannot Connect To This Network. I will have to try multiple times to connect and then all of a sudden it will connect. It makes no sense to me.
Further details on when it drops the WiFi is what puzzles me to no end. I can play World of Tanks for hours with no problem. It will never drop the WiFi during any gaming session that I do. As soon as I close a game and open up YouTube afterwards (which for me is common since I stream music off of it) it drops the WiFi 30-40 seconds into the video. I then have to disconnect, reconnect and then I get two or so minutes of no interruptions and then it drops again. I will then stop watching YouTube on my Blade and try to Google problems and it will not drop the WiFi. It only happens while streaming video as far as I can tell. It also does not matter what platform I watch the video on; Internet Explorer, Firefox, or Chrome. Note: I have to keep the WiFi from automatically connecting on my network which also seems to help (seems counter intuitive but auto connect has failed far more often than being manually connected).
If anyone has any tips on what could be causing the connection to drop while streaming YouTube then I would really love to know because it is extremely frustrating.
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