Devices Supported by Razer Synapse 3?

Not currently. Synapse 3 is still in Beta, and this page has a list of all currently supported devices. Also, just in case you are on Mac OS, Synapse 3 is not available for use with that operating system yet.

PTSinger
Not currently. Synapse 3 is still in Beta, and this page has a list of all currently supported devices. Also, just in case you are on Mac OS, Synapse 3 is not available for use with that operating system yet.

Is there any news regarding progress made towards a full release? Or at the very least, support for previous gen Razer products? It's been quite a long time since Synapse 3/Pro was first mentioned.

Min announced at the keynote that they are also working on providing support for legacy devices. I say trust Min's words and wait, I'm sure that they are definitely working on it!

FRSR06
I'm sure that they are definitely working on it!

Of course. Their one intern is hard at work!

I can't wait for them to add the others Razer devices to Synapse 3 :) Synapse 3 is amazing and powerfull, and Synapse 2 is the worst app of the world (and the most bugged).

hartman556
I can't wait for them to add the others Razer devices to Synapse 3 :) Synapse 3 is amazing and powerfull

I read that it will even be backward compatible with older Razer devices. That's the icing on the cake.

Hucast
I read that it will even be backward compatible with older Razer devices. That's the icing on the cake.

Yeaaaah that's cool Since 6 month I can't use the Chroma on my Razer Stuff (Ornata, Mamba TE, Chroma Mug, Razer Kraken, etc) because Synapse 2.0 is broken and Synapse 3 is empty of device compatibility

iZpawn
Of course. Their one intern is hard at work!

I'm not sure they have an intern anymore lol. News around the block is that turn over is pretty high, at least in San Francisco and Irvine, CA.

iZpawn
Of course. Their one intern is hard at work!

Oh yes I think your completly right.. because no sloow as f***k.. and no news, no roadmap, no patch notes and no release date!!

Alright folks, I see a lot of speculation and anger in this thread, so I'll try pitching in. Yes, we're working on adding support for more legacy devices. We added support for 3 older devices to Synapse 3 just this month. As opposed to the popular belief, we're not holding devices hostage just for the sake of it or because our "1 intern that works on Synapse" is lazy. Synapse 3 requires development from ground up and that takes time. The new products had been in development on Synapse 3 for a few months leading up to their release, the same effort has to go into every single legacy device that we bring on Synapse 3. The easiest way out for us would be to draw a line and leave all the Synapse 2 devices behind... a driver package already exists for them and no promises were made about Synapse 3 when they were released (Synapse 3 didn't even exist). But that wouldn't be the best experience for existing users who would have to use 2 software to control their devices. And what's not right for our users isn't right for us, full stop. So, we fully committed ourselves to bringing as many Synapse 2 devices to Synapse 3 as feasible (technically and logistically). But as mentioned before, there is no magic stick that will make devices appear in Synapse 3. A lot of ground-up development and testing work has to go into adding support for legacy devices and it will be a slow process which will take months, but we'll continue working on it well into 2018.

Razer|The_Fiend
Alright folks, I see a lot of speculation and anger in this thread, so I'll try pitching in. Yes, we're working on adding support for more legacy devices. We added support for 3 older devices to Synapse 3 just this month. As opposed to the popular belief, we're not holding devices hostage just for the sake of it or because our "1 intern that works on Synapse" is lazy. Synapse 3 requires development from ground up and that takes time. The new products had been in development on Synapse 3 for a few months leading up to their release, the same effort has to go into every single legacy device that we bring on Synapse 3. The easiest way out for us would be to draw a line and leave all the Synapse 2 devices behind... a driver package already exists for them and no promises were made about Synapse 3 when they were released (Synapse 3 didn't even exist). But that wouldn't be the best experience for existing users who would have to use 2 software to control their devices. And what's not right for our users isn't right for us, full stop. So, fully committed ourselves to bringing as many Synapse 2 devices to Synapse 3 as feasible (technically and logistically). But as mentioned before, there is no magic stick that will make devices appear in Synapse 3. A lot of ground-up development and testing work has to go into adding support for legacy devices and it will be a slow process which will take months, but we'll continue working on it well into 2018.

Nice to hear that :) My complete Setup is Chroma, Synapse 2.0 does not work anymore for me (I think too many devices, I got over 20 Tasks from Razer software everytime) and also the support just told me to hope for Synapse 3.0 because they got no solution (not even clean windows helped...). So actually just the Firefly is supported, do you know if the Mug Holder and the Blackwidow Chroma V1 has a chance to come to Synapse 3.0 ? I strongly believe that you will update the Deathadder Elite so I got no worries there but my other devices ... :/

Razer|The_Fiend
Alright folks, I see a lot of speculation and anger in this thread, so I'll try pitching in. Yes, we're working on adding support for more legacy devices. We added support for 3 older devices to Synapse 3 just this month. As opposed to the popular belief, we're not holding devices hostage just for the sake of it or because our "1 intern that works on Synapse" is lazy. Synapse 3 requires development from ground up and that takes time. The new products had been in development on Synapse 3 for a few months leading up to their release, the same effort has to go into every single legacy device that we bring on Synapse 3. The easiest way out for us would be to draw a line and leave all the Synapse 2 devices behind... a driver package already exists for them and no promises were made about Synapse 3 when they were released (Synapse 3 didn't even exist). But that wouldn't be the best experience for existing users who would have to use 2 software to control their devices. And what's not right for our users isn't right for us, full stop. So, fully committed ourselves to bringing as many Synapse 2 devices to Synapse 3 as feasible (technically and logistically). But as mentioned before, there is no magic stick that will make devices appear in Synapse 3. A lot of ground-up development and testing work has to go into adding support for legacy devices and it will be a slow process which will take months, but we'll continue working on it well into 2018.

Appreciate the update, was getting a little worried, but very glad its being worked on. Keep up the good work! Also... Is there anyway the community can help with testing of these legacy items?

Argirious
Also... Is there anyway the community can help with testing of these legacy items?

Yes, absolutely. The primary testing has to be done by Razer, there's no way to get around that. But once the release is out in the public, please report any and all bugs you encounter... it is always highly appreciated when the users submit bug reports with all relevant details. The engineering team was able to fix a bug less than 24 hours recently because they received all the correct information. As opposed to the other popular theory of Synapse being a keylogger and tracking users' actions, we have absolutely no visibility into what's happening on your PCs until you choose to report it to us. Some bugs can only be reproduced under specific conditions, which is only evident once we can see the Synapse event log. Without that, it's basically shooting in the dark and guessing what the possible fix could be.

@Razer|The_Fiend - could you tell more details about Synapse 3? I saw some people were whining about Synapse 2.0, that when driver was installed, some "smoothing" were enabled on all mouses. Will it be fixed in new Synapse 3?

Shhh check the list then check to see if some of those things exist....I'm being serious...the list is very trolly

Hoping the Kraken 7.1 V2 gets added down the line, since it's the only device I own that does not use 3.0.

TheFranubian
Hoping the Kraken 7.1 V2 gets added down the line, since it's the only device I own that does not use 3.0.

I doubt Razer would leave off any item that is currently on the Razerzone since 3.0 is the next wave. Actually your post got me interested in the spec page and I see that the Kraken is currently at a discount with $20.00 dollars off in savings. If I was making a purchase I would get the Mercury White version. All my other peripherals look the same.

TheFranubian
Hoping the Kraken 7.1 V2 gets added down the line, since it's the only device I own that does not use 3.0.

Same, waiting just for this!

Could we please keep bumping this thread to the top, because I've seen so many people whining lately how their products aren't supported by Synapse 3 and that it was a waste of money getting it, blah blah. I keep trying to refer them to the Synapse 3 FAQ's but more of the posts appear everyday! So please, make sure this stays up there!

Akimbowles_Rangers
So please, make sure this stays up there!

Thanks for the bump. Checked the list again and my only peripheral not supported are my Krakens. Pretty sure less items were on the list last I checked. :D

Synapse 3 is absolutely better than its predecessor, 2. Way more functionality and consistent performance, I applause Razer for being hard at work on this. I'm glad they are still working on to bring more supporting devices to Synapse 3. I really want my Naga Chroma to be supported and hope it will be soon. My Naga did experience a glitch (at least on my laptop) where every time it woke up from sleep (closing laptop lid and then opening it) and every start up, where I would have to re calibrate my mouse due to tracking issues, it would freeze, become sluggish, and randomly jump across the screen (worst in fps games...). Even though Synapse 3 doesn't support my mouse, after installing it and having other products linked to Synapse 3, I've never had tracking issues anymore on my Naga (despite it running on Synapse 2.) A roadmap on what devices may or may not be coming soon would be nice. Or at least any actrive updates and progress would be nice as well. (If there is and I'm not looking in the right place). But, regardless keep it up Razer! And Great work so far. I'll patiently wait for updates and the demise of Synapse 2 to become unavailable! >:P

Akimbowles_Rangers
Could we please keep bumping this thread to the top, because I've seen so many people whining lately how their products aren't supported by Synapse 3 and that it was a waste of money getting it, blah blah. I keep trying to refer them to the Synapse 3 FAQ's but more of the posts appear everyday! So please, make sure this stays up there!

Yes, keep bumping this thread, that will make it better.... How about you admit that rushing the "beta" release of Synapse 3 with only a couple supported devices that are locked to it, forcing your customers to run, not one, but two completely buggy programs was a HUGE mistake as far as customer experience goes. I am well aware that I do not know what it takes to make the older devices compatible with the new program. Hell, I am not supposed to, YOU ARE (razer). And if you had anyone competent running that place, they would have told you that shoving two broken programs down customers throats while you work on fixing one of them which will take over a year or more, and give them no timeline whatsoever is a reallllyyyy bad idea. You've already gouged the shit out of us with the HUGE premiums we pay for that shitty logo. The more you do this, the more you hurt that brand. So yes, keep up the good work. P.S. Sorry to drag you into this Akimbowles. But clearly you don't see why a lot of us our frustrated. I'm not mad at you, just Razer.

s33dl3ss
Yes, keep bumping this thread, that will make it better.... How about you admit that rushing the "beta" release of Synapse 3 with only a couple supported devices that are locked to it, forcing your customers to run, not one, but two completely buggy programs was a HUGE mistake as far as customer experience goes. I am well aware that I do not know what it takes to make the older devices compatible with the new program. Hell, I am not supposed to, YOU ARE (razer). And if you had anyone competent running that place, they would have told you that shoving two broken programs down customers throats while you work on fixing one of them which will take over a year or more, and give them no timeline whatsoever is a reallllyyyy bad idea. You've already gouged the shit out of us with the HUGE premiums we pay for that shitty logo. The more you do this, the more you hurt that brand. So yes, keep up the good work. P.S. Sorry to drag you into this Akimbowles. But clearly you don't see why a lot of us our frustrated. I'm not mad at you, just Razer.

To be fair to Razer, their options were to continue to add new devices to the old Synapse -- which is notoriously buggy -- and have scope creep on Synapse 3 OR put new devices in the more stable Synapse 3 and keep Synapse 2 on life support while moving everything over. The first option would mean Synapse 3 would never come to light and we would all be stuck with a buggy broken mess. The second option means a year or two of growing pains for customers until Synapse 2 can be deprecated. That said, Razer is severely understaffed in the software department otherwise we would see much more progress. And from what I've heard about the software side of the company, it's not easy to get anything done due to heavy micromanagement from high level people in different regions of the world (this is only what I've heard, I promise nothing).

RazerThe_Fiend
The easiest way out for us would be to draw a line and leave all the Synapse 2 devices behind... a driver package already exists for them and no promises were made about Synapse 3 when they were released (Synapse 3 didn't even exist). But that wouldn't be the best experience for existing users who would have to use 2 software to control their devices. And what's not right for our users isn't right for us, full stop. So, we fully committed ourselves to bringing as many Synapse 2 devices to Synapse 3 as feasible (technically and logistically).

As an IT professional that's a bunch of crap.... If you left devices that are only 1-3 years old out of synapse 3 it would be unethical and obviously a tactic to force obsolescence in order to drive up sales of newer gear. I had to abandon my Chroma BlackWidow and my Chroma Naga due to Synapse incompatibility with both of my systems, Intel i7-4771/i7-7700k, gtx1080 and Windows 10 Pro. Owners of legacy hardware deserve drivers that work, Synapse 2 clearly does not. I bought a brand new BlackWidow v2 thinking it was my keyboard that was broken causing the software to crash and it was not. Even saying well we could but won't is just virtue signaling without making an actual commitment to support any specific "legacy" product.

RazerThe_Fiend
But as mentioned before, there is no magic stick that will make devices appear in Synapse 3. A lot of ground-up development and testing work has to go into adding support for legacy devices and it will be a slow process which will take months, but we'll continue working on it well into 2018.

That's also false! Each device should basically be a plugin, and there should be a template for mice, keyboards, etc. Razer knows the device ID and the input/output of all their devices. Adding legacy devices should be a matter of weeks not months.

davidbdeath
I had to abandon my Chroma BlackWidow and my Chroma Naga due to Synapse incompatibility with both of my systems, Intel i7-4771/i7-7700k, gtx1080 and Windows 10 Pro.

You did? Because I have a Naga Hex that works fine and I know people with the Naga Chroma that don't even use Synapse at all.

davidbdeath
Owners of legacy hardware deserve drivers that work, Synapse 2 clearly does not.

If you are an IT professional you should be able to differentiate between a driver and a program...

davidbdeath
I bought a brand new BlackWidow v2 thinking it was my keyboard that was broken causing the software to crash and it was not.

You realize you don't need Synapse, right? Windows 10 will find the appropriate drivers and install them for you. What were you saying about being an IT professional?