Wrong image of Base Station V2 showing in Synapse | Razer Insider
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Wrong image of Base Station V2 showing in Synapse

R
I purchased and registered a Base Station v2 Chroma Quartz.a couple of months ago... On the Razer website all my products are listed (Lancehead Quartz , Kraken Quartz) and have the correct images (ie quartz versions of the products I own) In the Razer Synapse software , my Lancehead Quartz shows correctly (ie pink) , but my Base Station V2 Quartz shows as a Base Station V2 in black. Should it show as the Pink Quartz version in Chroma like it does on my registered product page on your website?
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    3 Replies

    Sye_The-Vie
    Vanguard
    • Sye_The-Vie
    • VANGUARD
    • 1945 replies
    • March 19, 2021
    Interesting, maybe this is something the RAZER Support can raise to Synapse development team @Razer.Caziel @Razer.Speedcr0ss
    Sye_The-Vie^^
    R
    • RJC666
    • Author
    • 1 reply
    • March 19, 2021
    Hope so - I did create a support case about 2.5 months ago , but have not had a response as yet. Hardly a serious issue i know, but i just find it odd
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • March 21, 2021
    This could either be a visual bug, or the model has not been updated yet. Do send me your case number and a screenshot of how the device appears on Synapse 3. I'll take it from there. @Sye_The-Vie Thanks for the tag! 👊 *Thread locked to curb the conversation to PMs.
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