Razer Nari Ultimate seems to be dying

This is my second Nari Ultimate, after a warranty replacement. I bought the first one in June 2019 and replaced in December 2019. The support at the time was great, but it's now out of warranty and I can't figure out how to talk to an actual Razer person about it. I really, really like this headset, but I'm afraid it's dying. I now have to run the NariDongleRecoveryTool_v1.02.00.exe about half the time I disconnect and reconnect the dongle and I have to run the RazerNariUltimatePairingUtility_v1.01.00.exe every time, and it's increasingly taking more and more attempts before it successfully re-flashes the firmware (not sure why it wants to do this every time) and establishes pairing/communication. This is presumably not normal. So I have a few questions:

• Anything obvious I'm overlooking here? The first headset died similarly, except the dongle recovery tool stopped detecting the device entirely and wouldn't work anymore. I frequently (daily-ish) swap between my personal computer (evening) and my work computer (daytime).
• Is buying a replacement dongle likely to resolve the problem?
• Any chance I can get a discount on a replacement headset? As I said, I really, really like this headset from a comfort and usability perspective but can't help but feeling kind of ripped off since the longevity of these leaves something to be desired.

Seems kind of like a systemic design flaw with the architecture, or else I'm doing something very wrong, but I don't see how I could be. I appreciate any help anyone can provide!