Razer Synapse 3 Installation Failed on Windows 11 21H2 (22000.194)

geeti · 2021-09-20T07:12:16+00:00

Hi, I have a clean install of Windows 11 21H2 (22000.194) and I'm currently not able to install Razer Synapse 3 on it. The system is up to date. I do realise that there is no "official" version for Windows 11 available yet, but when is it planned to be released? No other software/hardware is having issues on my PC. The installation reaches about 40-50% and then just crashes without error pop ups. I have tried launching the installer multiple times as either regular user or admin with the same result. Event log for the Razer Synapse 3 install failure Faulting application name: RazerInstaller.exe, version: 1.0.150.988, time stamp: 0x612270cf Faulting module name: ksproxy.ax, version: 10.0.22000.120, time stamp: 0x8dfa3d64 Exception code: 0xc0000005 Fault offset: 0x0003802f Faulting process ID: 0x740 Faulting application start time: 0x01d7ad93eaf01099 Faulting application path: G:\\path\\RazerSynapseInstaller_V1.0.150.988\\RazerInstaller.exe Faulting module path: C:\\Windows\\System32\\ksproxy.ax My Razer keyboard, mouse and web cam work, but Kraken Ultimate headset keeps disconnecting with the following error in Event Viewer. Faulting application name: THXHelper22AD.exe, version: 0.0.0.0, time stamp: 0x5d81b8d2 Faulting module name: THXHelper22AD.exe, version: 0.0.0.0, time stamp: 0x5d81b8d2 Exception code: 0xc0000409 Fault offset: 0x000000000002ede0 Faulting process ID: 0x34ac Faulting application start time: 0x01d7adebeb513611 Faulting application path: C:\\Program Files (x86)\\Razer\\THXVAD\\Drivers\\x64\\THXHelper22AD.exe Faulting module path: C:\\Program Files (x86)\\Razer\\THXVAD\\Drivers\\x64\\THXHelper22AD.exe Thanks!

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Razer Synapse 3 Installation Failed on Windows 11 21H2 (22000.194)

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