Razer BlackWidow V4 Pro - Unable to Customize Command Dial After Latest Synapse 3 Update

I have the exact same issue, it used to be able to customize but now i cant do anything and when the computer goes to sleep it brings back old dials that i deleted or disabled. I wonderr if this requires customer support

I think the issue lies in the latest version of Synapse. They should push a new update out, and hope it resolves the issue….

same on my end here…..

I just bought it this week and can't set any custom actions on my wheel, too.

I also facing the same issue since last update.

same here 

I also have the same problem. Frustrating!

Same here, Poland, ordered from Razer Store...

Same. I hope they fix this soon. It’s the main reason I got the keyboard

stevekoja_sk wrote:

Hi everyone,

Since updating to the latest version of Razer Synapse 3, I’ve been unable to customize my command dial. It no longer allows me to modify the actions when I scroll the dial, and clicking “Disabled” doesn’t bring up any options. I’ve tried performing a clean uninstallation, deleting all Razer folders and data, but nothing has worked. Interestingly, the command dial works fine in the new Synapse, just not in Synapse 3. Has anyone else experienced this issue or have any suggestions? Thanks in advance for your help!

 

 

Hey guys, I finally got the solution to this problem!
You just have to download the new "Razer Synapse Beta" and from now on it will let you configure the dial of the BlackWidow v4 Pro

Official Razer Link: https://www.razer.com/latam-es/synapse-new

Really? They make a keyboard, promo it as with command dial… and don’t even have proper drivers fot it?

It was released 1.5 years ago...

Haven't been able to fix the flagship function for over a year…
The hardware is great, the software sucks. Old truth about Razer. This is probably the last device from them (Blackwidow 4 pro / Basilisk Ultimate).

JohanReds_ wrote:

stevekoja_sk wrote:

Hi everyone,

Since updating to the latest version of Razer Synapse 3, I’ve been unable to customize my command dial. It no longer allows me to modify the actions when I scroll the dial, and clicking “Disabled” doesn’t bring up any options. I’ve tried performing a clean uninstallation, deleting all Razer folders and data, but nothing has worked. Interestingly, the command dial works fine in the new Synapse, just not in Synapse 3. Has anyone else experienced this issue or have any suggestions? Thanks in advance for your help!

 

 

Hey guys, I finally got the solution to this problem!
You just have to download the new "Razer Synapse Beta" and from now on it will let you configure the dial of the BlackWidow v4 Pro

Official Razer Link: https://www.razer.com/latam-es/synapse-new

 

Ok Thanks, but where is the download link ?

JohanReds_ wrote:

stevekoja_sk wrote:

Hi everyone,

Since updating to the latest version of Razer Synapse 3, I’ve been unable to customize my command dial. It no longer allows me to modify the actions when I scroll the dial, and clicking “Disabled” doesn’t bring up any options. I’ve tried performing a clean uninstallation, deleting all Razer folders and data, but nothing has worked. Interestingly, the command dial works fine in the new Synapse, just not in Synapse 3. Has anyone else experienced this issue or have any suggestions? Thanks in advance for your help!

 

 

Hey guys, I finally got the solution to this problem!
You just have to download the new "Razer Synapse Beta" and from now on it will let you configure the dial of the BlackWidow v4 Pro

Official Razer Link: https://www.razer.com/latam-es/synapse-new

 

I figured this out too, it’s been working great till recently the entire dial stopped working, it only does default and clicking it does nothing as well as manually selection mode...

Bei mir hat es nicht geholfen !Hat einer eine Lösung gefunden ?

any development to fix this issue?

even after the latest 20241112 Update the problem persists and can’t customize the dial

Just bought this keyboard for the command wheel, and it can’t even be used?? What is this? Why are there no updates for this in months?

Just bought this yesterday and same issues. I did install their synapse 4 but it completely borked my razer cobra pro mouse. It had massive lag and stuttering. Also, the chroma effects from version 3 to 4 are no longer compatible just live version 2 to 3.

Synapse 4 should be called alpha version while Synapse 3 should be beta version. They both do not perform very well. I am looking for a change of my peripherals as well. I have 10 friggin peripherals too… smh. Cmon Razer!

I created a ticket with Razer on this issue and they closed the ticket with no resolution after 2 weeks and 3 escalations. 

WOW! Great hardware but poor software development and support.

Just bought it and found the dial customization not working. At first I thought it might be something wrong with my MB USB or the Windows OS. Now I see everybody with the same issue, so its Razer’s problem. They should fix it.

The same problem I bought yesterday and I liked it because of that work, we should all open tickets to support all together to request this. 

Yes!

THIS IS BROKEN AND DOES NOT WORK

Stop closing threads and tickets without a resolution and fix the bug!