Razer Phone bootlooping logo screen won't turn on | Razer Insider
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Razer Phone bootlooping logo screen won't turn on

M
My 9-month old Razer Phone encountered this problem two weeks ago. After trying all the combinations of buttons, connecting to laptop, hard reset, recovery mode, etc. Nothing worked. After I let it sit for a day or so, I turned it on and it worked. I was able to set it up as new. It worked for two weeks and I am in the same situation again. This time, it won't come back. I can get into recovery mode, wipe the data and restart, but it doesn't get past the logo screen. It either turns off, or just keeps trying to reboot never getting past the logo screen. Extremely disappointed in this phone, and sorry that I bought a first gen phone that wasn't up to par. Looking for any help Razer Support!!
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    4 Replies

    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • March 12, 2019
    Hi there! Can you send over the serial number of your phone as well as a short video of the issue to me through PM? Make sure to include the link to this thread for reference. I'll take it from there.
    M
    • MAPgeekdad
    • Author
    • 4 replies
    • March 13, 2019
    PM sent. Thanks!
    M
    • MAPgeekdad
    • Author
    • 4 replies
    • March 14, 2019
    Any feedback? Thanks.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • March 14, 2019
    Hello! I replied to your PM. Let's continue there
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