razer lancehead (TE) problems because of win 10 firewall | Razer Insider
Skip to main content

razer lancehead (TE) problems because of win 10 firewall

M
3 days ago my brand new razer lancehead (TE) starts to go crazy. it moves, but the clicking buttons didnt work, pages on chrome are closing only by clicking on the top bar itself, and the only thing that fixes that is to close all the win 10 firewall. how can i fix this? update: the problems came back even though i shut down the win 10 firewall. i'm all out of ideas :slightly_sad: help! please
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    4 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • April 20, 2019
    Can you put up a video of this happening so we can get a better understanding of your situation? Also, please change your nickname to something else as the current one appears to be a serial number.
    M
    • Mos_One
    • Author
    • 2 replies
    • April 20, 2019
    https://player.vimeo.com/video/331577206 what you see in the viedo: the scrolling wheel is stuck, im trying to pull the side bar with the mice but it doesn't work, then i can't click on anything. then i can move again but when i click on the chrome bar its closes (not on the X). when i open the pc window i cant close it, until i press ctrl+alt+del, then its ok for a while :\\
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • April 23, 2019
    Thanks for the clip. Does this happen even without Synapse running in the background? Please send me a PM with the serial number of your Lancehead TE. I'll take it from there.
    M
    • Mos_One
    • Author
    • 2 replies
    • April 24, 2019
    yes, it happen even without Synapse running in the background. Does the device is malfunction, or is it an update problem?
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings