Latest Razer Synapse update renders Huntsman V2 useless | Razer Insider
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Latest Razer Synapse update renders Huntsman V2 useless

W
After the latest update I cannot use my Razer Huntsman V2 Analog any more as soon as Razer Synapse is loaded. It does not react on any input, it is completely dead. As soon as I manually (thankfully the mouse is still working) deactivate Razer Synapse the keyboard is responsive again. I already performed the clean install according to Razers advice to no avail, the keyboard is completely dead as soon as Synapse is running. I checked all the Razer services via task manager, they are all running. I checked the Windows Event Log, everything is fine. I checked windows update, but there are none available. So apparently this issue is caused entirely on your side, because I cannot do anything more, despite deinstalling Synapse and loosing out on many functions I bought this expensive premium piece of hardware. I am a long term user of Razer products, but to be honest, if you don't get that fixed soon, the Huntsman V2 Analog was my last Razer product.
    pancholr
    JulianKapa
    2 people like this
    • pancholr
      pancholr
    • JulianKapa
      JulianKapa
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    3 Replies

    K
    • Keldorx
    • 4 replies
    • May 30, 2021
    hi yes, after update i have problems too. for example my game mod is broken and I can press the windows key when game mode is on. and I am now having a lot of problems with automatic profile changing in games. sometimes it seems completely broken. i alreadye tried many times reinstall synapse, delete drivers and etc. nothing help and synapse seems very unstable.
    W
    Hi again, yesterday the Huntsman V2 stopped working even without Synapse being installed. Now I was really baffled. Something else seemed to go on. My Huntsman is connected via USB3.1-C (I only have one), so I figured, maybe there is an issue with the USB port. I disconnected and reconnected the Hunstman before when there was an issue, but I thought the USB port cannot be part of this as exiting Synapse fixed the issue. However, as it now stopped working even without Synapse being installed, I dug out the USB-C to A connector and used a free USB3.0 port to reconnect it. And to my surprise, it started working again. Then I got bold and reinstalled Synapse 3, rebooted and the Huntsman still worked. Then, as a last step I reconnected the Huntsman without the USB-C to A connector again at the one USB3.1-C port from before, rebooted and it still worked! Disconnecting and reconnecting before the intermediate connection to the USB-A port however did not solve the issue at all. I do not know what is going on here, but it seems there was some hiccup between Synapse 3 right after the update and my USB3.1 connector. I've no clue how this happened, maybe Windows sneaked a silent update in I wasn't aware of or the keyboard driver, Synapse and the USB drivers got stuck somehow. I have to apologize for my first post. Maybe I was a bit harsh, as I now realize that my USB connection played a part in this drama too. However, I am still pretty sure that the update of Synapse caused the issue unless it was a very unfortunate coincidence. Nevertheless, I hope it keeps on working now ;-)
    Razer.Speedcr0ss
    Thanks for sharing what helped you resolved the issue, Waaargh0815. Hey greatDarkSpringGreen538! I replied to your PM. I'll be locking this thread now.
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