Unable to top up for Three Kingdoms: Tactic | Razer Insider
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Unable to top up for Three Kingdoms: Tactic

  • May 25, 2021
  • 1 reply
  • 7 views
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Dear Support, I have reloaded my Razor Gold account with credits but I'm unable to top up via the official topup website (https://shop.qookkagames.com/s3g/hk?hl=hant). After I login, select my character and payment method, I received an error message (see attached screenshot) saying the payment method is not supported. However, I've been using this topup for last a couple of months (see the other screenshot for receipt). I also logged a case (*Removed from public view) but there is no response. Can you please help to address this issue? Otherwise, I would request if I can get a refund of the amount I deposited since I only want to top up this game. Do let me know if you need any further information. Thank you very much in advance! Regards
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • May 25, 2021
    This means the merchant no longer supports the currency. You may have to send in a suggestion to the merchant to accept the currency or use your Razer Gold on other games or entertainment content on our catalog. Do PM me your ticket number so I can check with the team if a refund is possible. *Thread locked to curb the conversation to PMs.
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