Long time fan now disappointed in Razer | Razer Insider
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Long time fan now disappointed in Razer

  • June 23, 2021
  • 1 reply
  • 19 views
Neco2510
I have seen many people on here complain about the customer support from Razer over the years and always thought it cant be true. Sadly I had an issue and can now believe it. I had a small issue with my brand new Hunstman analog (keys randomly sticking until pressed again), original post here /huntsman-analog-v2-sticking-keys.75959/ After being told to go to PM (which I did and got no reply) and the thread being locked (razer didnt used to lock threads here in case another user had a solution, why did they start doing this?) I decided to open a support ticket on the site. From this I got a copy pasted response asking me to do the things I had said I had done in my original post. Nonetheless I proceeded and replied. I did some searching and realise there is a BIG problem with the issue on synapse. It ranges from blackwidow to tartarus to huntsman. There are tons of cases on here and on other non razer forums of "sticking keys" that doesnt happen when synapse isn't open Here are 4 examples from 30 seconds of searching /huntman-elite-v2-analog-sitcky-keys.75284/ /huntsman-repeated-keys.61476/#post-611443 /blackwidow-elite-sticking-keys.55690/#post-518699 /huntsman-elite-keys-sticking.49753/ All the cases get locked and nothing happens. I myself have been offered an RMA for something that is obviously a synapse issue. Razer CANNOT not know about this with all the posts there are, so it seems razer are uninterested in resolving this issue, which saddens me and probably many other razer fans. I would be willing to help diagnose the exact issue in any way I can, but sadly I believe they will just continue saying "reinstall synapse, blow under the keys, RMA, locked thread" Aknowledgement of an issue with promise to solve it and asking for diagnostic help is NOT a weakness. I suggest you start using it.
"Fools" said I "you do not know, silence like a cancer grows!"
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    Razer.Speedcr0ss
    technokat
    Non-constructive/Hate Posting We do not allow posts that deliberately disrupt conversations, i.e., long-winded, redundant, angry and argumentative comments meant to derail the topic of discussion. Do present your feedback in a clear and concise manner and avoid going off on a tangent. Posts that are intentionally rude or insulting will not be tolerated and will be deleted regardless of how valid the ideas behind them are. We encourage users to share their constructive thoughts, positive or negative provided it is presented in a civil and factual manner. Speculation, especially when it is negative and untrue, tend to incite flaming and trolling – if an issue deserves an official word, it will be communicated. Baseless speculation and the encouraging of such conversations is prohibited. Non-constructive posting can also include threads that are created demanding specific answers/dates/results that exclude public participation e.g., “When are winners announced?,” “When is Feature X arriving?” Outside from official Razer staff communications, there is no way for the public to contribute to these non-constructive and speculative conversations in a meaningful manner. Such threads will be moderated accordingly. Refrain from creating targeted conversations of spreading of fear, uncertainty, and doubt. Sharing an unhappy experience is one thing, spearheading a campaign to stir up negative emotions in an attempt to disparage the brand will not be tolerated.
    Your feedback is well taken. I've seen that my colleague (Razer.Caziel) engaged your thread and even replied to your PM last June 22, 2021. And yes, the team could have better. However, please be aware that whatever will be the result and the course of the resolution during your conversation will help Razer to get information on what is causing the issue. That's the reason why the team asks for Razer Synapse logs and advises to send the affected device to our warehouse so they can investigate it. I've forward the team this thread which will help everyone to help us level up our services. Feel free to send me or my other peers a PM together with your case number to help check its updates. I'll be locking this thread now.
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