razer kraken kitty edition disconnecting and reconnecting | Razer Insider
Skip to main content

razer kraken kitty edition disconnecting and reconnecting

  • July 13, 2021
  • 1 reply
  • 11 views

I've been using these headphones for about 4-5 months now, for the past 4 weeks now they've been disconnecting making this awful popping sound then connecting again.. I tried different USB ports, it doesn't happen with movement sometimes, other times it will cut out if I like stand up or when I pick them up, and other times I could be shaking my head and it's just fine. The microphone also cuts when it disconnects, so talking on discord is literally impossible.. I'm admittedly not great with computers, could anyone tell me what might be wrong? If you need more information about what's going on just lmk.
Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • July 20, 2021
Does the disconnecting also happen with our Synapse in the background? Isolate the issue by following the steps on this page. PM me the serial number of the headset if the problem persists, and I'll use it to look for a different solution.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings