My Razer Nari Ultimate are not working

Please compare your driver dates/numbers with these from my topic: threads/nari-ultimate-device-not-found-by-synapse-after-razer-hidclass-update.86308/

are u connecting ur dongle thru hub or straight up to USB port ?

USB port

-Mr.Nobody-
are u connecting ur dongle thru hub or straight up to USB port ?

sharequickMustard466
USB port

try connect ur nari, from USB C to ur desktop/laptop then use ur 3.5mm jack and connect tour pc /laptop and go to menu settings and see if its there, if isnt, go to device manager and uninstall the driver, once its finish, unplug the dongle, and restart ur pc and then plug ur dongle back and let the synapse do the job while installing the nari driver

-Mr.Nobody-
try connect ur nari, from USB C to ur desktop/laptop then use ur 3.5mm jack and connect tour pc /laptop and go to menu settings and see if its there, if isnt, go to device manager and uninstall the driver, once its finish, unplug the dongle, and restart ur pc and then plug ur dongle back and let the synapse do the job while installing the nari driver

Thanks

@sharequickMustard466 Did you already try to update the firmware of your headset? If not yet, you can get it here. If that didn't help, PM me the serial number so I can start a case and forward it to the RMA Team for a replacement request. *Thread locked to curb conversation to PM.