2nd Kraken Headset headband broken
I purchased two Kraken headsets and both have had the head band snap in half. I discarded the first one and bought a replacement and the same thing happened with this one. I looked around the internet and this seems to be common for this product. I have not misused the headset - just normal use and stored neatly. Now it says I'm not covered under warranty. If Razer won't repair or replace the product I will likely not buy another one. Seems like a widespread defect in the materials used. My question is how is Razer standing behind their product?
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- Razer Support
jasondavid78Sorry to hear about what happened to your headset. Have you contacted our Support Team already? Also, when and where did you buy the device? Please send me a PM, including your headset's serial number so I can verify its details and tap our Support Team. I’ll be locking this thread now to divert our conversation privately.
I purchased two Kraken headsets and both have had the head band snap in half. I discarded the first one and bought a replacement and the same thing happened with this one. I looked around the internet and this seems to be common for this product. I have not misused the headset - just normal use and stored neatly. Now it says I'm not covered under warranty. If Razer won't repair or replace the product I will likely not buy another one. Seems like a widespread defect in the materials used. My question is how is Razer standing behind their product?
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