Broken laptop and horrible customer service | Razer Insider
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Broken laptop and horrible customer service

  • January 4, 2023
  • 1 reply
  • 22 views
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I received a Razer Blade 15 advanced with the screen not working. After talking to support and running through the troubleshooting with them I told them I wasn't interested in getting a replacement device I just want a refund. The person on the phone said that was fine because I was well within my return time and said I would receive a shipping label to send the laptop back. I received the label and sent in the laptop and now im getting emails telling me they have received the laptop and will send the replacement. This is the exact opposite thing I wanted and now no one in customer support can help me. Razer has the worst customer support experience I've ever encountered. Can somebody please put this return though......
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    1 Reply

    Razer.Zionzedd
    Hi buzzDarkPastelGreen561, Thank you for bringing your concern to our attention. I'm also sorry to hear about your experience of not getting the right support you need. Allow me to lend a hand so we can get this sorted. Please PM me your case number so I can coordinate with the relevant team and check our options. *Thread locked to curb conversation to PM.
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