Razer Blackwidow V4 Pro is going crazy - Need Help | Razer Insider
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Razer Blackwidow V4 Pro is going crazy - Need Help

buzzMagicMintIVORY414

Hello everyone,

 

My keyboard spontaneously started going crazy. Whenever I plug it in, it will blink while simultaneously typing randomly without me doing anything. I also will hear dings a lot as if It’s connecting and then disconnecting from my computer even though I’m utilizing a USB and it doesn’t matter if I change the port. So it seems like there are multiple issues and honestly, I just want a new one. I bought this three months ago from Best buy online and they told me that I need to reach out to the manufacturer to take advantage of the warranty. How do I reach out to someone to fix this? Can’t find an email or phone#.

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4 Replies

BuckAhRue

Hi, you could try following my step by step guide. However, to be honest at this point, I really don’t think it’s going to be much help. It appears that we users, have been hit by a $h*t-storm. Here’s the link: Mouse & Keyboard Disconnects/Issues? My "Pro" Guide Might Help

FiszPL
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  • FiszPL
  • VANGUARD
  • 7019 replies
  • July 17, 2023

1st thing is to check it on another PC without Synapse installed. Also check if keyboard is plugged to at least USB 3.0 (or above), directly to motherboard, avoiding any USB hubs.

BuckAhRue
FiszPL wrote:

1st thing is to check it on another PC without Synapse installed. Also check if keyboard is plugged to at least USB 3.0 (or above), directly to motherboard, avoiding any USB hubs.

 

^ The Blackwidow V4 Pro includes 2 detachable USB-C cables (mine did, yellow switch variant). One for power and the other for passthrough. Not USB 3

A

Razer Blackwidow V4 ( Had to cut kyeboard cord )

 

I had a black widow chroma the OG one and needed a new keyboard after 4-5 years.

I wanted the Blackwidow V4, but i saw it might have some problems.

I still bought it and said to myself it wont happen to me.

I received the device an got some problems right away that some keys wont respond, and some respond twice when only beeing pressed once.

 

I conntacted Razer support.

I had talk with support and i had to cut the cord of my old keyboard and take some picures.

After all this i finaly got a new keyboard, and it works great.

 

I got the replacment and everything works great. so far ;)

 

I like razer and i like razer support.

I had a problem and they fixed.

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