Synapse 2 can not detect my Razer Naga Epic Chroma | Razer Insider
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Synapse 2 can not detect my Razer Naga Epic Chroma

L
First things first, hi everyone. I using my headsets (Razer Kraken USB) about 4-5 years and there is no problem with between synapse and Kraken, but recently I bought a new mouse (Razer Naga Epic Chroma) and I try every possible way to use synapse with my mice.

Until a few weeks ago, there was no problem. I have solved the Synapse's detect problem by changing my region setting and operation system (windows) language. But since a few days, I have trouble with this problem again. And I really don't know what to do with that.

How can I solve this Synapse's mouse detect problem ?
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6 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • August 23, 2019
Hi there! Is the Naga Epic Chroma recognized properly by your PC? Also, have you tried to reinstall Synapse to see if it helps? Let me know.
L
  • Lord_PacTR
  • Author
  • 2 replies
  • August 23, 2019
Yes, my mice work properly before, so its completely recognized by my PC. and yeah ofc I tried reinstall synapse, I try reinstall / change the region and language settings / try log out and back log in.

I don't know what am I do more of them, so I decided to ask here for help.

am I have anything to do for fix this issue?
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • August 24, 2019
Thanks for the reply. Please PM me the serial number of your Naga Epic Chroma as well as the version number of Synapse. Let's continue there.
L
  • Lord_PacTR
  • Author
  • 2 replies
  • August 24, 2019
I try something new today, a few minutes ago. I enter the Device Manager and uninstall all razer naga epic chroma drivers & devices on mouses and keyboards parts, then I took my mouse out and put it again. Windows reinstall all drivers about my mouse, thus the problem has gone.

Thanks for all your patience and support.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • August 25, 2019
Thanks for the update. Got that. Let me know if you need more help.
G
Try to unistall you optic synapse drivers and again reinstall it and check and also very azer cortex files. Hope you got it!!!1
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