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Can't install Synapse 3

R
Hello all, I have a Naga 2014 that I have loved for years. It bit the dust the other day so I purchased the Naga Trinity as replacement. Synapse 2 wasn't recognizing it, so I figured I needed to upgrade to Synapse 3. I downloaded the installer, but when it begins to launch, It gets as far as showing a menu screen for about a second then it disappears. The taskbar icon for the installer is still there at the bottom of the screen, it's just the actual window is gone. Has anyone seen a problem like this? and does anyone have any suggestions on how to proceed? Sorry if this has been posted, I searched, but did not find. thanks.
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4 Replies

M
  • MontyA
  • 18 replies
  • January 9, 2019
Have you tried to launch the application as an admin? Also make sure that the system security and firewall isn't blocking anything.
(Please Note I am not a Staff Member of Razer)
R
Hi, thanks for the reply. I have tried launching as admin, but it doesn't resolve the issue. Also, I disabled the virus protection and firewall, but also no luck. Here's a thing: I just tried installing again and took a screen grab of the installer window before it disappeared. I noticed that the window is actually there, just invisible. So I clicked where the "install" button is, and it actually installed! Now a new problem. I launch the Razer Synapse app and I once again get a totally transparent window. It's like it's actually there, but now it doesn't even flash up like it launched. So I have it installed, but can't interact with it at all. Any ideas? Thanks
M
  • MontyA
  • 18 replies
  • January 9, 2019
Make sure that Synapse 2 is uninstalled, if the issue continues after that ill leave it to staff to reply cos iv got no idea! Good Luck with the Fix! (Don't forget there is a Live Chat which will allow you to speak directly with Razer Customer Support: https://support.razer.com/live-chat)
(Please Note I am not a Staff Member of Razer)
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • January 10, 2019
Hey @radioShadowpulse477, please reinstall Microsoft .NET Framework as that usually does the trick. Feel free to drop a PM should you need further assistance.
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