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RP2 Broken Power Button

  • September 14, 2019
  • 2 replies
  • 6 views
M
I am posting here on the suggestion of rox598 on reddit to inquire of what I can do in hopes of reaching support as I have sent an email inquiry and have been in the live chat queue for about 4 hours now. What's happening is that my power button has encountered a soft depress several days ago and now no longer turns on/off my screen/phone. The fingerprint sensor still works. Has anyone encountered a repair situation where razer was able to place a transaction hold on a credit card, send out a replacement phone first before i send in mine for repair or replacement? Reason for this is that in this day and age, along with work commitments, it is quite difficult to get by without a phone. No I don't have a spare phone as I had sold all my previous devices ;__;
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    2 Replies

    Saiyan-Rox
    Vanguard
    • Saiyan-Rox
    • Super Saiyan Mod
    • 375 replies
    • September 14, 2019
    Hey @matchapple thanks for posting! I'll pass the thread on :)
    Razer.Speedcr0ss
    matchapple
    I am posting here on the suggestion of rox598 on reddit to inquire of what I can do in hopes of reaching support as I have sent an email inquiry and have been in the live chat queue for about 4 hours now. What's happening is that my power button has encountered a soft depress several days ago and now no longer turns on/off my screen/phone. The fingerprint sensor still works. Has anyone encountered a repair situation where razer was able to place a transaction hold on a credit card, send out a replacement phone first before i send in mine for repair or replacement? Reason for this is that in this day and age, along with work commitments, it is quite difficult to get by without a phone. No I don't have a spare phone as I had sold all my previous devices ;__;
    Hey everone! Thanks for sharing this to our Support thread, @Rox598! Hi @matchapple! Have you contacted our Support Team recently? If you did, please send me your case ID or email address via PM so I can check it right its progress. Let's continue from there.
    Saiyan-Rox
    1 person likes this
    • Saiyan-Rox
      Saiyan-Rox
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