My Deathadder V3 Pro was giving me scroll wheel issues so I gave it for RMA to Acro Engineering on the date 22nd Feb.

after around half a month i have received mail.

obviously declined it because the are all downgrades

after that they gave me a good option so i accepted

and now again no response its been 5 days since last mail
tried to call them they aren't receiving that also
what can i do please guide..