My Razer Kiyo stopped working. How can I get a replacement or refund? | Razer Insider
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My Razer Kiyo stopped working. How can I get a replacement or refund?

  • August 13, 2024
  • 1 reply
  • 131 views
NeonCarrotthinkbook711

I am having a very hard time finding how to contact somebody with Razer for help with a warranty claim. My Razer Kiyo is less than a year old and it’s no longer working. I searched the forums and it seems like a lot of people are having the same issue 

 

Is there a link where I can submit a warranty claim or a link to a page where I can contact customer support? I feel like when I try to use the resources on the website I end up in an endless loop where I am recycled between FAQ pages and can’t actually get any support.

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1 Reply

Razer.sushi.boi

Hi there, @NeonCarrotthinkbook711!

 

Have you tried updating its firmware? You can also reinstall the drivers. By the way, you can contact our Support to by clicking here. Feel free to send me a PM along with your Razer Kiyo’s serial number so I can look into this further. We can also discuss the warranty status along the way.

 

*Thread locked to curb conversation to PM.

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