My Razer Kiyo webcam recently stopped working while streaming and now appears in Device Manager as “Unrecognised USB Device (Device Descriptor Request Failed)”. It suddenly turned off during use and hasn’t worked since. When I unplug and reconnect it, it briefly recognises the device as a Razer Kiyo, but when I try to use it, nothing happens and it disconnects again and reverts to showing as an unrecognised USB device.
What I’ve tried so far without success:
- Uninstalling the drivers
- Updating the firmware
- Testing it on a different computer
I’ve seen others report similar issues but haven’t found a solution yet. Does anyone have any suggestions or is it dead and time for the bin. Fair to say I won’t be purchasing another one.
I’ve just noticed when you do try and use it the little light on the front illuminates but the device makes a quiet electrical crackle noise so it’s going straight in the bin. What a load of rubbish.