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Static/Buzzing Noise on Barracuda Pro when using Hyperspeed Dongle

  • September 30, 2024
  • 2 replies
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I'm experiencing a persistent static/buzzing noise when using the Hyperspeed Dongle with my Barracuda Pro headphones. The noise starts as soon as I begin playing music or video and continues at every volume level. It doesn’t scale with the volume, which makes it even more frustrating. The noise disappears about 5 seconds after stopping playback.

Interestingly, the noise is somewhat ignorable when playing music or watching videos, but it becomes very noticeable after stopping playback and is especially distracting during remote calls, where the headphones are essentially in constant playback mode.

This issue doesn't occur when connected via Bluetooth (even at maximum volume), which makes me think it might be fixable with a firmware update. I've already updated my headphones to the latest firmware, but the issue persists. I’ve encountered this on three different pairs of Barracuda Pro headphones.
(Sadly, the headband on my first pair broke after just a year of use, likely due to the poor quality of the plastic build, which adds to my frustration.)

I'd love to hear from a Razer engineer on whether this could be addressed in a future update, or why it might not be possible.

I've seen a few posts describing similar issues. Only the first link is specific to the Barracuda Pro, but the others provide more details on the buzzing/static problem:

Has anyone else experienced this or found a solution?

Best answer by polySpringFrostguide727

Update
I’ve gone through a frustrating and frankly disappointing process with Razer support. I tested the Barracuda Pro on multiple devices (PC, laptops, phone), followed all their generic troubleshooting steps (firmware updates, reinstalling drivers, disabling audio enhancements, etc.), but the noise persisted. I even tested a friend’s Barracuda Pro (from a year ago), and while the issue was barely audible on his unit, it was still there—though much more tolerable.

Over nearly 2 weeks of back-and-forth with Razer support, I received nothing but generic responses. After submitting logs and following every step they suggested, they ultimately told me to return the headset without any real explanation of what was wrong. It honestly feels like no one who’s actually responsible for developing the hardware or firmware was involved in handling my case. They even suggested that the issue might be with the dongle but couldn’t provide a replacement for me to test.

At times, I felt like my concerns weren’t even being taken seriously. It got to the point where I started wondering if they thought the issue wasn’t a big deal at all. On top of that, the process was made even more frustrating by having to provide invoices and personal details for each headset I bought—this wasn’t even for an official RMA, just regular support communication.

I ended up ordering a brand new pair from Amazon, and to make things worse, the noise is even louder on the new unit. At this point, I’m planning to RMA the headset for a refund. Dealing with Razer support has been utterly unhelpful and feels like a waste of time due to their lack of genuine support in resolving the issue.

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Update
I’ve gone through a frustrating and frankly disappointing process with Razer support. I tested the Barracuda Pro on multiple devices (PC, laptops, phone), followed all their generic troubleshooting steps (firmware updates, reinstalling drivers, disabling audio enhancements, etc.), but the noise persisted. I even tested a friend’s Barracuda Pro (from a year ago), and while the issue was barely audible on his unit, it was still there—though much more tolerable.

Over nearly 2 weeks of back-and-forth with Razer support, I received nothing but generic responses. After submitting logs and following every step they suggested, they ultimately told me to return the headset without any real explanation of what was wrong. It honestly feels like no one who’s actually responsible for developing the hardware or firmware was involved in handling my case. They even suggested that the issue might be with the dongle but couldn’t provide a replacement for me to test.

At times, I felt like my concerns weren’t even being taken seriously. It got to the point where I started wondering if they thought the issue wasn’t a big deal at all. On top of that, the process was made even more frustrating by having to provide invoices and personal details for each headset I bought—this wasn’t even for an official RMA, just regular support communication.

I ended up ordering a brand new pair from Amazon, and to make things worse, the noise is even louder on the new unit. At this point, I’m planning to RMA the headset for a refund. Dealing with Razer support has been utterly unhelpful and feels like a waste of time due to their lack of genuine support in resolving the issue.

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    polySpringFrostguide727
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  • October 15, 2024

@Razer.sushi.boi 

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