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Question

MOUSE NO CONECTA

  • October 11, 2024
  • 1 reply
  • 23 views

firstPEARLPink104

mi mouse alambrico tiene problemas de conexión, no SE LOGRA CONECTARp y parpadea las luces, cuando realiza la Conexión luego de varios minutos  al oprimir la tecla para el scroll infinito, se vuelve a ponerse a parpadear y no reconocerlo, es un razer Basiliks V3

 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3060 replies
  • October 12, 2024
firstPEARLPink104 wrote:

mi mouse alambrico tiene problemas de conexión, no SE LOGRA CONECTARp y parpadea las luces, cuando realiza la Conexión luego de varios minutos  al oprimir la tecla para el scroll infinito, se vuelve a ponerse a parpadear y no reconocerlo, es un razer Basiliks V3

 

This translates as:

My wired mouse has connection problems, it cannot CONNECT and the lights flash, when the connection is made after several minutes by pressing the infinite scroll key, it starts flashing again and is not recognized, it is a Razer Basiliks V3

 

Hi firstPEARLPink104,

I understand that your Razer Basilisk V3 is having a dropping connection. One probable cause for this to happen is that the mouse firmware is outdated. To isolate the issue, please make sure that your mouse is plugged in directly to the computer and not on a USB hub. If it's already connected directly to the computer, please try a different USB port. Furthermore, make sure to update your device firmware here. If you need further help, send me a PM with your mouse serial number so I can verify its model and provide additional steps. Also, let's continue our conversation in English to avoid misunderstanding. All the best!

*Thread locked to curb conversation to PM.


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