Issue with 7.1 Surround Sound and Spotify on Black Shark V2 | Razer Insider
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Issue with 7.1 Surround Sound and Spotify on Black Shark V2

  • 30 November 2024
  • 7 replies
  • 268 views

PinkPearlcovefront529

I’m experiencing audio stuttering and lag when using Razer’s 7.1 Surround Sound software with my Black Shark V2 headset, specifically while playing Spotify. The problem appears when Spotify is open, and audiodg.exe shows high power usage in Task Manager. Other audio apps (like Groove Music) work fine, and there’s no issue when using Headphones (High Definition Audio) instead of 7.1. I've tried reinstalling the software, adjusting settings, and restarting services, but the issue persists when 7.1 is enabled.

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7 Replies

  • Insider Mini
  • 1 reply
  • December 1, 2024

have you found any solution?


MueroMe
  • Insider Mini
  • 1 reply
  • December 2, 2024

Short Fix i found on Reddit by u/inchardid 
"When you open spotify go to task manager find windows audio graph isolation keep ending task its going to keep appearing eventually it wont appear and you can use the audio normally, but whenever you close spotify and open it up again your going to have to do it again"
I hope it got fixed c:


retroresourcesXanadu625

found any solutions?


countyTurquoisecool864

Same sudden issue except I’ve been using the SteelSeries Arctis 3 headset alongside Razer’s surround sound software. Using spotify is the only app that causes audio crackling on boot and the only solution I found was disabling audio enhancements on the control panel. It does lower the sound quality but I’m still trying to find a proper fix


castAcidGreendaily354

U mnie ten sam problem od kilku dni po aktualizacji windowsa.


PinkPearlcovefront529
MueroMe wrote:

Short Fix i found on Reddit by u/inchardid 
"When you open spotify go to task manager find windows audio graph isolation keep ending task its going to keep appearing eventually it wont appear and you can use the audio normally, but whenever you close spotify and open it up again your going to have to do it again"
I hope it got fixed c:

It works but I have to do it like 5 times each time I open spotify and its so annoying and after 5 mins it gets laggy again and I’ll have to do it again


  • Insider Mini
  • 1 reply
  • December 8, 2024

same here, but there isnt any crackling if i use the spotify browser. turning the surround sound on and off again usually fixes it temporarily for me


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