my product number wont work

Spent about an hour trying to register my blackshark (v2) X white edition headphones to my account, I've talked to friends but neither of them know, I looked on the box, inside of the head phones trible checked changes the 0's to O's like it said and I still haven't has any luck, I even checked my order tag on the box (ordered from best buy) I've refreshed the page and did everything I can think of but it won't work, any ideas?