My viper v2 pro’s receiver adapter started having issues a few days ago. It keeps connecting and disconnecting again when i plug it using the cable my mouse came with. What do i do
Question
Razer Viper V2 Pro receiver adapter issue
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Now it feels like the dongle receiver is broken too.
+1Probably dongle is failing. I’d contact Razer Support if it’s still on warranty.
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- Razer Support
- 3246 replies
directMidnightRUBY711 wrote:
My viper v2 pro’s receiver adapter started having issues a few days ago. It keeps connecting and disconnecting again when i plug it using the cable my mouse came with. What do i do
Hi directMidnightRUBY711,
When did you first notice the issue? Were there any incidents involving your device prior to the problem? Please send me a PM with your mouse's serial number and proof of purchase so I can check for replacement options. I would also appreciate it if you could provide a short video demonstrating the issue for the team's reference, along with any troubleshooting steps you've already attempted. You can save the shareable files using any of the online drive accounts listed here. I look forward to hearing from you soon.
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