I bought a new dongle for my Razer viper ultimate since I lost my last one. When I try pairing it using the mouse pairing utility, the dongle is recognized for Step 1, but the mouse isn’t when I try connecting it using a cable for Step 2. I don’t have the original cable for the mouse so I’m using another micro-USB cable. I tested the cable and it works with other devices. Am I doing something wrong or am I missing something? Is there a specific cable that I need to use that works with the mouse?
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- Razer Support
- 1630 replies
Hi there,
We’re leaning toward a hardware fault right here. Is it possible for you to try it on a different PC just to check if the same issue persists? If it does, then send me a PM along with your mouse’s serial number so I can validate it and check the warranty status.
*Thread locked to curb conversation to PM.
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