Brand New Razer Blade 15 (late 2019) NOT CHARGING / DEAD | Razer Insider
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Brand New Razer Blade 15 (late 2019) NOT CHARGING / DEAD

  • December 14, 2019
  • 6 replies
  • 65 views
L
Just got my brand new Razer blade 15 today! It was working good and I was testing for any issues. After an hour of testing, I was feeling good about everything! I didn't find anything wrong with it. I then realized the battery was getting low so I deiced to plug it in... Big problem the laptop doesn't charge & no lights flash when plugged in on the laptop or on the power brick. The power brick gets warm but doesn't work/charge the laptop.. Im thinking either the battery is messed up or the power brick is. I tried to test out different outlets and nothing has worked... Now my laptops at 0% and dead and I cant trouble shoot anything. I can't even use my brand new laptop.. How can I fix this? I'm in my 14 day period, Thinking about getting a replacement model. Any ideas?
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6 Replies

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  • Lukelib
  • Author
  • 2 replies
  • December 15, 2019
Got in contact with Razer support via phone! They were very helpful with getting me a replacement unit :D Hopefully that system works well
X
how do i make a thread too? i have the early advanced model blade 2019 and i am having a charging issue, where when i plug in the the charger it wont charge the laptop. this is ridiculous. for the amount i paid for this model to have issue's with something like charging. I haven't had this for a year yet..
L
  • Lukelib
  • Author
  • 2 replies
  • December 16, 2019
XIXxApolloxXIX
how do i make a thread too? i have the early advanced model blade 2019 and i am having a charging issue, where when i plug in the the charger it wont charge the laptop. this is ridiculous. for the amount i paid for this model to have issue's with something like charging. I haven't had this for a year yet..
Hey Apollo! To make a thread you just click "Quick Start" Its on the right side of the page! But I feel you, its very upsetting when stuff like this happens, especially since its something so simple as charging a laptop. Id suggest to call Razer customer service and see if they can do anything. I was lucky for it being in the 14 day period, Hopefully the new unit works well..
Razer.Speedcr0ss
Hi everyone! I appreciate this post. Sorry to hear about your laptop's charging/power concerns. Feel free to send me a PM should you need assistance.
T
Razer.SpeedCr0ss
Hi everyone! I appreciate this post. Sorry to hear about your laptop's charging/power concerns. Feel free to send me a PM should you need assistance.
Same here. Laptop wont charge. Did you get it fixed?
Razer.Speedcr0ss
truckGlossyGrapesmart269
Same here. Laptop wont charge. Did you get it fixed?
Hey there! I'm still waiting for a follow-up via PM. The issue needs to be further isolated. Feel free to send me a PM together with the laptop serial number. I'll pick it up from there.
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