Synapse and Cortex stopped working entirely | Razer Insider
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Synapse and Cortex stopped working entirely


Hi there!

I'm looking for help with my Razer software as it has recently stopped working entirely on my Blade 15.

A while ago, I noticed that my computer wouldn't stay logged in to my Razer ID. Every time I would turn it on I would be prompted to log in again, and when I did it would log me out about a minute later. After this problem started happening, I also realized I could also no longer open either Synapse or Cortex (no error message, but absolutely nothing would happen). I had tried a couple of things and even gotten in contact with support, but I ended up canceling the help request because everything randomly started working again.

It quickly stopped again and ever since it's been a gamble whether or not anything would work and I just haven't gotten around to seeking more help. Today when I started my computer it didn't ask me to log in, but I instead got an error message saying "Cortex start failed, please try again."

I've reinstalled Cortex and Synape, run them as an administrator, and tried a bunch of other random things but I've had no luck. I've found other similar questions online, but seemingly none of them have found solid solutions and seemingly I'm having a bunch of problems all at once.

Any help or information would be appreciated! 🙂
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