Sound isn't working Razer Kraken X
Hi there, I bought a Razer Kraken X 7.1 surrounded sound a few days ago but the problem is this product works well with desktop but not working with a laptop device. Here are two screenshots that I've attached and as you see, the output device is "Internal AUX jack" and input is "Microphone Realtek"!
But when I select speaker (7.1 surrounded sound) and apply it to Realtek audio (headphone), it's not working! The software detects everything but it's not working! Can anyone help me out with these things? Expert's suggestion?
If laptop spec needs:
Dell Vostro 3401,
i5 10th gen, 8GB RAM
Thanks in advance.
This topic has been closed for comments
- Razer Support
- 7659 replies
LazybuoiPlease check the steps from this thread and use the Windows device manager to retrieve the legacy driver. Otherwise, send me your computer's MSinfo and Synapse logs. Save the files via Google Drive or any online drive, then paste the shareable link via PM so I can forward it to our Support Team. I'll be locking this thread to curb our conversation privately.
Hi there, I bought a Razer Kraken X 7.1 surrounded sound a few days ago but the problem is this product works well with desktop but not working with a laptop device. Here are two screenshots that I've attached and as you see, the output device is "Internal AUX jack" and input is "Microphone Realtek"! But when I select speaker (7.1 surrounded sound) and apply it to Realtek audio (headphone), it's not working! The software detects everything but it's not working! Can anyone help me out with these things? Expert's suggestion? If laptop spec needs: Dell Vostro 3401, i5 10th gen, 8GB RAM Thanks in advance.
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