Razer Viper Ultimate's wireless mode not working

Question

I've used the Razer Viper Ultimate for almost two years with no issues whatsoever until now. Typically, I use the mouse in wired mode, but when I attempted to switch to wireless mode yesterday, the mouse wasn't detected. While connected with the cable, Razer Synapse displays a battery percentage of 100%, so there's most probably some issue with the dongle. Is there anything I can do, or is it just better to contact Razer Support?

polytalkOrchidPink732 · Answer

Sorry to hear about the trouble with your Razer Viper Ultimate. It might be worth trying to reset the wireless connection or check for any firmware updates. If the issue persists, reaching out to Razer Support for guaranteed personalized assistance is a good step. They should be able to guide you through troubleshooting or offer further solutions. Hope you get it sorted out soon! #RazerViperUltimate #TechSupport

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