This isn’t a criticism of your brand or work, but rather the generic shape all controllers have. It’s poorly designed, at least for my smallish hands. I have paddles on the back, so the only way to hold the razer and have as many fingers on buttons as possible without removing the thumbs from the sticks is such that there’s literally only an very, very narrow range of holding that just barely (doesn’t really) works. My pinky is too short to comfortably reach the lower paddles. The general shape of the controller is vague, is it to be held this way or the way most grab it, though most also remove their thumbs from the sticks to hit A, B, X and Y?
I absolutely hate how gaming hasn’t innovated controllers beyond some refinements and paddles, the fact that KnM (keyboard & mouse) is used at all is ridiculous. Imagine having to aim a real gun with something as wonky as a stick or mouse? It’s asinine. How has the entire gaming development community failed to created something that feels truly forgetable. Do you understand that? I don’t want to have to think which of my 10 fingers to use on which of my 10+ buttons when decisions need to be made instinctually. It should be seamless. For context and a bit different, consider Saints & SInners in VR, the menu is your body, you reach behind your back on the left to get the backpack, everything in it is grabable and placeable, arranged in space, on the right is a weapon, on the front chest there’s a journal to the left and a flashlight to the right; or consider old arcades or flight simulators with 2 joysticks, very, very much more controllable than either a controller or KnM, but it is 2 things to buy and 2 things to set on a flat surface that take more space and can’t be held in one’s hands, but it is very controllable.
And for the naysayers, your type always looks foolish in hindsight, because better is possible and once realized both controllers and KnM will seem to be what they are, crude tools, one at least was an attempt to make gaming better.
Maybe Razer can innovate and lead the way. You more established than all the smaller brands, you don’t overcharge everything, like every other greedy, slimy corporation is doing. You’re not the “established” big players who obviously would rather make money than innovate, though it is more in their power than anyone else’s.
TLDR; I f-ing dislike controllers generally (the razer is however the best I’ve ever used) and KnM is just the only alternative. Maybe in your next iteration of controllers with paddles, make the paddles more easily reachable. And consider making different sizes, I’m sure those with large hands would make similar but opposite complaints.