Razer Kraken Kitty - THX SPATIAL not working!

Hello, I have noticed that the thx audio doesn't pick up steps in my game valorant even though it used to. Every time i'm not faced in a certain way in the game, there is no audio from that point. I did a clean wipe, removed drivers, files, everything, redownloaded it properly, thanks to razers step by step. It worked, for some days. The audio worked perfect. When check the calibration for my surround sound, i only hear the sound from the front. Nothing behind me. When I had done the clean wipe, it came from every angle. My question, is there a way to fix this?