Razer Blackwidow Elite Keeps Disconnecting | Razer Insider
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Razer Blackwidow Elite Keeps Disconnecting

B
So I recently bought the new Razer Blackwidow Elite. I plugged to my pc, the Synapse software prompted for an update, I clicked install, I was able to use the keyboard for like 10mins before I restarted my pc bcoz the software wanted me to and that's when the problem started. After the restart every time I launched the Synapse 3 software the keyboard keeps connecting and disconnecting. Only way I can use it if I close the software every time but then I loose all my rgb profiles and Razer Hypershift can't be used. The Blackwidow Elite connects and as soon as I am able to do anything it disconnects if the Synapse software is running. Razer support please help!
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4 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • February 20, 2019
Hello there! Have you tried to repair or reinstall Synapse? If not yet, please do. Let me know how it goes.
I
  • ilpsxnus
  • 12 replies
  • February 21, 2019
Same problem - BW Elite keeps disconnecting and reconnecting non-stop until Synapse and Central are killed. Uninstalling and reinstalling Synape did not solve the issue. I had ZERO problems with the previous Synapse release. You'd think these updates are meant to fix things and not break your products. WTH is your testing/QA team doing?
I
  • ilpsxnus
  • 12 replies
  • February 21, 2019
Also, where can I find the previous version of Synapse 3 that works? At least provide a known working alternative.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • February 21, 2019
ilpsxnus
Same problem - BW Elite keeps disconnecting and reconnecting non-stop until Synapse and Central are killed. Uninstalling and reinstalling Synape did not solve the issue. I had ZERO problems with the previous Synapse release. You'd think these updates are meant to fix things and not break your products. WTH is your testing/QA team doing?
Hi there! Can you PM me the current build number of Synapse? Let's continue there. Please include the link to this thread as well for reference.
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