Razer Basilisk v2 scroll not functioning correctly. | Razer Insider
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Razer Basilisk v2 scroll not functioning correctly.

H
Yesterday, my mouse was working fine. I got on my PC today and the scroll wheel sometimes doesn't register the wheel turning or if I turn it slowly it goes the opposite way. As of writing this thread, it has stopped functioning completely.
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    5 Replies

    mini2109
    • mini2109
    • Insider
    • 88 replies
    • August 21, 2022
    Do you have a guarantee for it? If not - suggests you to undress and clean. Dust may have accumulated at the wheel causing these problems.
    H
    When I excessively scrolled it started to work and it worked fine for the night and today I got on to see the same issue. I think it might be software related.
    mini2109
    • mini2109
    • Insider
    • 88 replies
    • August 22, 2022
    Have you tried on a different computer? Test with Synapse turned off - if it is the fault of the software, it is rather on this side.
    FiszPL
    1 person likes this
    • FiszPL
      FiszPL
    H
    I turned off synapse from the task manager and the issue still persists. Atleast the scroll wheel sides work so I can still manage to go up and down websites. I guess I'm just going to get it repaired since it's still under guarantee.
    Razer.Zionzedd
    @hitDesertSandwire314 this is highly likely a hardware problem. Please PM me the serial number and share a copy of your receipt so I can validate the model of your device and check its warranty status. It will help me start a case with the RMA Team for a warranty claim. *Thread locked to curb conversation to PM.
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