Barracuda X 2022 disconnecting from dongle | Razer Insider
Question

Barracuda X 2022 disconnecting from dongle

X
Userlevel 1

Hello.

I recently got a pair of Razer Barracuda X (2022) headset and had trouble with the dongle connection. It kept disconnecting and not wanting to connect back unless i unplugged and plugged the dongle a few times and turned the headset off and on a few times. Thought it was a problem with just my pair as the reviews for the headset were good so i returned them and got another pair. This one has almost the same issues. Not as bad tho. For example when i play PUBG, the sound randomly gets completly cut off and i can’t hear anything and it doesn’t come back unless i unplug and plug the dongle back and restart the headset. This takes about 20-30 sec which are crucial for not dying in the game. I tried almost every fix i could find online. I even disabled all other sound output devices. I had the 2021 version before and they worked perfectly, but i decided to get the 2022 version cause they had bluetooth. Never expected the dongle connection would have so many issues. Or maybe i need to change more settings? I never had an issue with the 2021 ones. Anyone has any idea how to fix this?

thank you!

41 Replies

nubpotato

I’ve noticed similar problems with my Barracuda X 2022 headset too.

 

I think I’m actually experience two separate issues:

  1. Headset shuts off for no reason in the middle of use.  IT’s happened to me multiple times In middle of gaming session or work meeting. I don’t think it’s related to idle timeout as someone else suggested, because for 15min idle timeouts I would typically get a “POWER OFF” announcement from the headset. But when this happens, the headset just shuts off and I stop hearing anything, and I have to press power button to start it again. It doesn’t happen everyday, but when it always happens when it’s during a crucial time 
     
  2. PC stops detecting headset, can no longer select Barracuda in sound devices even though headset is turned on. Usually happens when I restart my PC from sleep. I need to unplug and re-plug the dongle for the headset to show up again in my sound devices.  Each time this happens, my mic volume and other settings get reset so I need to go back into settings to re-adjust everything.

    This issues seems to happen regardless whether I’m using USB-A to USB-C extension or just directly plugging into my PC’s USB-C slot.
     

Both issues are quite annoying. Hoping there is some firmware update to fix these, but I might have to shop for another wireless headset soon, which is disappointing since I just bought this 2 months ago. 

N

MAN, i have exactly the same problem while playing PUBG! it sometimes happens after like an hour of playing and next time it can be in next 15min, it’s SO random.
It doesn’t appear when im connected to my phone via Bluetooth tho. I can listen to the music for hours with my phone. It only happens with dongle connected to PC with USB-A to USB-C HUB that Razer delivered with headset.


I’ve watched this video above and tried the solution but it did not work, it’s not the USB 3.0 interference.

​​​​​​​I will try the Razer Audio thing but i guess it won’t help me.

Neugocho

I am coming back to comment on something that seems to have solved my problem.

I actually did several things:

1- Delete completly sorround sound on my pc.

2- I deleted the barracuda drivers in the device manager.

3- I re-installed the barracuda drivers (they are the automatic ones when you connect the dongle).

4- I reinstalled sorround sound

5- Do not change any of the devices that are installed, do not disable microphones or anything else, leave them there and just do not use them.

6- I changed the usb port of the dongle.

3- I put the emitter literally in front of me next to the keyboard using the extension cable.

This partially solved my problem

Now it keeps turning off but when I put something to play it turns on after a second.

(sometimes it stays on low volume and I have to turn the volume up and down in Windows and it fixes it).

I hope this helps.

V

Tried with Razer Support, but they kept sending me templated emails and ofc didn’t help at all. Obviously they also have no idea how to fix that problem, which is kinda idiotic. I’m so sad that they make such a nice headset but can’t make it work properly. Hope they will release a firmware update with a fix ASAP!

Neugocho

Same problem here 2024

I have not been able to find a solution, the only thing that prevents it from turning off/disconnecting in my case is to keep something always playing, for example music. 

D

I am having the exact same issue with the dongle going to sleep and needing to re plug it to add to sound devices. Headphones 2 weeks old.

V

Anyone found a solution to this? Mine only has a disconnection issue when playing PUBG. All other games and applications are fine. 

 

I applied the recent update to the headset but still same issue.

ccfung417

 

let’s make some survey (while razer ignores the problem).

Does anyone faces the disconnection while playing PUBG? Or other games too?

do you use SteelSeries GG?

My answers are: yes, no, yes


1. didn’t play pubg 

2. disconnect every 5-10 minutes even watching youtube 

3. ​​​​​​​No

I’ve tried another pc that’s windows 10 and without 7.1 surround. It doesn’t happen. 
however, it happened even i delete the 7.1 surround on windows 11. 

A

Dear gaming geeks the issue with the infamous pair of razer barracuda 2022, is likewise nonother than the renowned frequency ,you know ,it says right on the box about it (2.4hz) ,your pc might spit some frequencies here and there that will cause either stutters and crackling in your headphones wich might be unpleasant but ,something interesting about frequencies is the heat, kinda weird to hear but yeah its true basically when the temperature increases, the wavelength of the electromagnetic radiation emitted by the electron decreases, on short when the higer the temperature the higher the frequency. As a problem solver I suggest keep your pc well cooled and keep the dongle away from heat and frequencies as i may say here as always im pleased to help you all ,if the problem persists i suggest updating the bios and maybe update your drivers and check of any other outdated apps in the background that might eat up your pc in time , farewell geeks hope the solution fixed your problem if not dont blame me :).

 

With all due respect. Zara
Bladan83

I am coming back to comment on something that seems to have solved my problem.

I actually did several things:

1- Delete completly sorround sound on my pc.

2- I deleted the barracuda drivers in the device manager.

3- I re-installed the barracuda drivers (they are the automatic ones when you connect the dongle).

4- I reinstalled sorround sound

5- Do not change any of the devices that are installed, do not disable microphones or anything else, leave them there and just do not use them.

6- I changed the usb port of the dongle.

3- I put the emitter literally in front of me next to the keyboard using the extension cable.

This partially solved my problem

Now it keeps turning off but when I put something to play it turns on after a second.

(sometimes it stays on low volume and I have to turn the volume up and down in Windows and it fixes it).

I hope this helps.

I followed steps 1, 2, 3, and 4, and the problem seems to have disappeared. I think that the drivers for surround sound may be causing some interference with the proper functionality.

 

F

Hi @xTensai . I having completely the same issue as you describe and not found any solution. ​One of my worst purchases. If any one knows how to solve this issue - please, let us know. I found alot topics about same issue in internet and looks like there is no working solution

V

Have the same problem since the first minute.

 

Firmware is up to date. The automatic shutdown is set to “Never” in the mobile app.

 

The headset keeps switching off 20 secs after there is anything played in it without hearing the female voice that says “Power off”. It also switches off when I quit a game (close the app) and go to Chrome for example. 

 

The headset is connected to the PC via the extender cable that came with it to a USB 3.0 port. I have no external hdd connected to the PC.

 

I use Windows 11 Pro. Also I had to disable all my output sound devices, because every time the headset switches off by itself the default output device goes to the next one in the list.

V

Same issue here.

 

Had a 2021 version which worked well and not once disconnected. Had to get it replaced due to the microphone eventually failing. Was initially very happy Razer sent me out a 2022 version as replacement, but it's been nothing but issues while playing PUBG. Random disconnections without any reason. Doesn't seem like there is anything specific that triggers it. The only fix is to unplug and plug the dongle back in.

It only disconnects while playing PUBG on 2.4ghz, which is odd. All other games, YouTube, Netflix, etc... work fine for hours without disconnecting. 

I also find this 2022 version to be a bit quieter than the 2021. The 2021 I was able to play at 50% comfortably and even at that volume was sometimes too loud. With the 2022 I am playing at 70% volume and sometimes up to 75%.

This is my second 2022 version because initially Razer thought the dongle was defective due to the disconnections, but the replacement is the same.

 

Anyone on here have a solution for the PUBG random disconnections?

JADEHeartGoldawesome452

Same issue here.

 

Had a 2021 version which worked well and not once disconnected. Had to get it replaced due to the microphone eventually failing. Was initially very happy Razer sent me out a 2022 version as replacement, but it's been nothing but issues while playing PUBG. Random disconnections without any reason. Doesn't seem like there is anything specific that triggers it. The only fix is to unplug and plug the dongle back in.

It only disconnects while playing PUBG on 2.4ghz, which is odd. All other games, YouTube, Netflix, etc... work fine for hours without disconnecting. 

I also find this 2022 version to be a bit quieter than the 2021. The 2021 I was able to play at 50% comfortably and even at that volume was sometimes too loud. With the 2022 I am playing at 70% volume and sometimes up to 75%.

This is my second 2022 version because initially Razer thought the dongle was defective due to the disconnections, but the replacement is the same.

 

Anyone on here have a solution for the PUBG random disconnections?

It doing the same thing on my PlayStation 5 it's pissing me off

V

I am coming back to comment on something that seems to have solved my problem.

I actually did several things:

1- Delete completly sorround sound on my pc.

2- I deleted the barracuda drivers in the device manager.

3- I re-installed the barracuda drivers (they are the automatic ones when you connect the dongle).

4- I reinstalled sorround sound

5- Do not change any of the devices that are installed, do not disable microphones or anything else, leave them there and just do not use them.

6- I changed the usb port of the dongle.

3- I put the emitter literally in front of me next to the keyboard using the extension cable.

This partially solved my problem

Now it keeps turning off but when I put something to play it turns on after a second.

(sometimes it stays on low volume and I have to turn the volume up and down in Windows and it fixes it).

I hope this helps.

what’s “sorround sound”???

X
Userlevel 1

Guys, has anyone been able to beat the loss of communication? Or just return them to the store?

No. I kept them. It happens like 1-2 times per day now and i have to turn them off, disconnect and reconnect the dongle and turn the headphones back on and the sound comes back. This whole process usually takes around 15-20 sec. Had another pair before which was worse and i returned it and got another one. But i think all have the same issue.

MrPolishJoker

What If NVIDIA Audio Has SomeThing To Do With That Issue 🤔 I Changed Now In 7.1 SurRound Sound My HeadSet To Speakers And The HeadSet Just DisAppeared lol. ReInstall Changed Nothing, AlThough Windows Audio Service Was ReStarted On New Installation. I UnPlugged The Dongle And Plugged It Again, But Now HeadSet Think That It’s Connected To PC 🤣Even HUD Comes Up, But No Audio 🤷‍♂️ WTF

P

Same problem….

TanAMBERawesome217

i just bought the razer barracuda and they only work well by using the audio jack ports if i use the dongle it loses connectivity and the mic sounds AWFUL any fix for that or should i just return them and buy some other headphones

 

P

I am using now on a bluetooth connection, i dont see any issue now on a headset automatically shutting off when no sounds detected. Running on windows 11 pro.

steveboss

Hello, goog news, problems solved, it is necessary to upgrade FW...Razer Barracuda X (2022) - upgrade FW 😉

Bladan83

I mean the application for 7.1

A

😂我今天打PUBG也出现了这样的问题，我使用的是2.4G无线接收器，今天游戏的时候突然没有声音，我赶紧拔插了2.4G无线接收器并按电源重启，才解决的。然后过后不久又遇到了一次。

easycarVividCerise158

I got the exact same problem with my barracuda X 2022. 

I have done everything of the above, but nothing seems to work. 

bizIOLITEVividOrchid264

Even updating to 1.6.0 does not solve the problem

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