Audio

I have a Razer Kraken V3 X, I don't have the box, so I can't find the Product number that starts with 'RZ' . But I have the Serial Number that’s behind the left Earcup, I have removed the ear cushion but not found any Product Number. So I can not register my product to get the 7.1 feature. What to do ?

I can't register the product , I write to contact support , I just bought the product , I didn't activate it . but the product has already been activated. because of this, I can't get the activation code for surround sound, what should I do?

не могу зарегистрировать продукт , пишет обратиться в поддержку , продукт только купил , активацию не проводил .

Hello I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 Please help

Hello, I am from Poland, I bought Razer blackshark v2 X headphones in the official electronics store Mediaexpert. Inside the box I did not find the activation code 7.1. What can I do in this case? I registered my product on the Razer website in my account (from which I am writing to you now)

Hi.I'm writing this because I was interested in buying the Razer headset case, but I don't know if it's compatible with the Blackshark v2.Could someone confirm for me if they are compatible or not?

Recently, i bought razer blackshark v2 x but i cant register it because it say this product was already registered althought im not register it yet. Please help me i need a solution from razer support. TQ.

The Leviathan V2 Pro's USB connection disconnects when playing sound, except when connected to an iPad Pro using a Thunderbolt 3 cable. Removing the subwoofer allows for a slightly longer connection time (but still in seconds) before disconnection occurs. However, the Bluetooth connection works well. Does anyone have any suggestions?

I was trying to install the headset's latest firmware update. The update took a while, so the headset turned off automatically by itself while it was still updating. I turned it back on, and the update completed. However, after the update, the audio quality is very bad now. Is there a way to roll back the update or completely wipe it out so I can try to reinstall it?

My headphones will be fine then when I go to plug in the headset mic it turns off the headphones!

My Blackshark v2 x microphone doesn't work on PS4 and Xbox but it works great on PC and cell phone. Can someone help me?

Hi everybody. I bought the headphones that i mentioned in the title 2 days ago. I realized that sometimes I can not hear some sounds like; a first 3 seconds of a youtube video (if I restart the video I can hear it) or discords mute on/off sounds.It doesn’t bother me much but I wanted to ask here. Is it a big problem? fixable? (I’ve tried using different usb ports, reinstallation of the headphone’s drivers and synapse)

Razer Blackshark v2 X 7.1 surround sound activation code not working! Activation code arrived but it doesn't work

I bought the razer baracuda pro back in 2022. it didnt come with a THX activation code. where can i get it?

i bought a razer blackshark v2 x and when I wanna activate it, register the product to activate 7.1 it appears that the product has already been registered and I just bought it

I got Razer Kraken Kitty V2. I register my headset already but I could not find where to get my activation code for 7.1. I try to get it from “Request a New Activation Code” but they keep telling me to register my headset, which I already did. I thought they want to me to do it again, but it told me the headset is already registered. I was trying to solve this by myself by clicking links but it is looping and not helping at all, so I gave up. I am confusing. Could someone please explain what is the problem and how can I solve this. 

I have the Kaira pro for ps5. Everything is working besides gaming mode. I read in the book it came with that u can listen to real time audio while playing ps5. So when I try to play music using my phone I can’t hear my game. Also the app it tells u to download works only during Bluetooth mode so how would I customize my eq for gaming if it won’t connect when I’m playing ps5 at all. I’m on the latest update for the headset and I can’t find anything on this online. Hopefully this forum will help. 

hello,Currently using a 5.1 system for audio but making the step to a clean desk. I enjoy gaming (without headsets and this is why I am looking at this soundbar.My wife's office is next to mine so sometimes I use my Steelseries headset (high end, optical connection) for meeting and gaming. Question, how do you guys connect your headset? Jack from headset station to Leviathan? headset directly into the sound section of your motherboard?Is your setup so that when you turn on your headset, the speakers turn off? I'd love some input!

I Got this for 50 dollars at walmart and i didnt do anything with it until i got home and plugged it in and barley anyone know what im saying becasue of the mic sounding so damn pixelated

basically I was trying to figure out how to get surround sound 7.1 and it kept saying that my model number was invalid it is RZ04-0259 it kept saying it was invalid and it was very annoying can someone help me with this issue and understanding why it was saying that it was invalid?

I recently bought a new gaming laptop and now I have problems with the mic. The mic works fine on other PCs. I tested another Razer headset with a jack plug on my new laptop and the mic worked fine. I tested yet another Razer headset with a USB plug (different model) and had the same issue with the mic. I contacted customer service for the laptop and they said there is no problem with the laptop. I can’t figure out what is wrong. I thought maybe the Kraken X USB is not compatible with windows 11 or something but like I said, it works fine on other PCs which are also windows 11. Also, I don’t know if this is relevant but the headset does not show up on Razer Synapse. Any ideas about what is wrong?

My Kraken V3 Pro can’t be detected on synapse, so I decided to update the firmware version to latest. Though suddenly, when I was instructed to turn on my device or to hold the haptic then plug the headphone to the PC, it just won’t work/turn on. UPDATE: Holding the haptic and plugging it in to the pc works after a couple of attempts but it just cycles through step 9 and 8. 

Hi folks ! I am not able to hear my own voice. Of course I tick the option MIC MONITORING (SIDETONE), and move the sloder up to 100, but my voice is realllllllyyyy tooooo low.I’m on a Windows configuration, using latests versions and firmware. Any idea please ? 

Not too long ago the head band of my headset had snapped and the wires covered wires inside the headband were exposed and later the wires were partially exposed and I guess due to that the right speaker stopped giving sound so I had taken it apart to get a closer look so that I could fix it. I separated the 6 wires from each other into sections but don’t fully know how to connect them and don’t want to mess up.WIRES1.White2.Green3.Blue4.Copper5.red & copper wire wrapped together 6.green & copper wire wrapped together 

Hello. I have problem with headphones (razer kraken with usb cotroller), I bought them like 3 years ago. There was a good. But 1 week ago my micro stopped working. I tried reinstall drivers, changeing port ,  uptades synapse an d win etc. I tried to connect Razers to port mini jack microphone and micro was working. I tried to connect the other headphones (steelseries headphones) to the cotroller usb and  microphone works. Someone had problem with this? (sorry for english) Please help!!!