Kraken Kitty V2 Quartz BT

Hi, I’ve seen that you replied to someone’s thread about having bad sound on the Kraken Kitty V2 BT, I also have been having this issue, I just got them the day before I fully charged them and tried everything that I could from your website and from youtube. I realised that they work normally when I use them on my phone, however they cut out sound, have a very bad quality of mic which also cuts out and makes a weird buzzing noise which sounds like some arcade when I use them on my computer. Do you maybe know how could I fix this? I also tried to use the 7.1 surround sound but it does not let me.