Kraken V3 Pro - Another pair and the same problem. | Razer Insider
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Kraken V3 Pro - Another pair and the same problem.


mini2109
Good day. Some time ago I wrote about my problems with the Razer Kraken V3 Pro headphones. It was about disconnecting the sound. I reported the matter to the seller (Media Ex) and after exactly 2 weeks (because that was the store to answer) I was informed about replacing the headphones with new ones. Unfortunately, the headphones returned to me with the same problem I sent them back with. When some material is being played (eg movie on yt) the headphones work normally. When the song / movie ends and the next one starts loading, or the page is simply closed and a new one opens - the headphones go silent, you cannot hear anything, you have to turn them on and off. The same problem is described here: https://www.youtube.com/watch?v=4su-BlMicfM When you listen to one song, podcast, or while playing - this problem does not occur. The second problem - when listening for a long time, the sound from time to time starts to interrupt for a few seconds (the sound fades, returns, fades away, comes back 3-4 times and then normalizes). I have already checked it on various applications and games. The headphones are about a meter from the transmitter on the pc. Already tried on different usb ports. Once again, I reported the matter to the seller and I'm waiting. I wonder if this type is so and this model is damaged or how ...
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9 Replies

AfteMath
  • Insider Mini
  • 3 replies
  • October 22, 2022
I have the same problem, exactly the same. Did you manage to resolve this? Thanks

mini2109
  • Author
  • Insider
  • 88 replies
  • October 22, 2022
I gave them back again under the guarantee and I am counting on my money back :) Now I am looking for new ones.

AfteMath
  • Insider Mini
  • 3 replies
  • October 24, 2022
I found a trick. Just turn THX off inside the Synapse App for Windows. Problem solved. I don't need THX. Cheers

mini2109
  • Author
  • Insider
  • 88 replies
  • October 24, 2022
AfteMath
I found a trick. Just turn THX off inside the Synapse App for Windows. Problem solved. I don't need THX. Cheers
I tried to turn everything off - it was one of the advice from the support. I even uninstalled applications responsible for surround sound and even Synapse itself. I tried on another computer that never had these applications - it doesn't help.

mini2109
  • Author
  • Insider
  • 88 replies
  • December 4, 2022
Update. Due to the black firday and the promotion - I bought the Kraken V3 Pro (3 or 4 pair) again. At the same time I also bought a SteelSeries Actis Nova 7x (to connect to Xbox in case) guess... it myself. The Krakens lost sound again even though they worked normally, the backlight worked, but there is no sound in the headphones. I used headphones from SS as well and no problem. Everything works - nothing cuts ... unfortunately, the Nova 7x has a terrible microphone in my opinion and there is nothing to compare it to the Kraken. The question is what is it, because it's a bit strange.

mini2109
  • Author
  • Insider
  • 88 replies
  • January 6, 2023
A small update. I checked on another computer and there was no problem. On my sister's pc There was no problem and she used them for a few hours, where I had jamming in the first 10 minutes.

AfteMath
  • Insider Mini
  • 3 replies
  • January 6, 2023
I will try it again with the THX function on. Maybe they sorted it out with the updates they had.

  • Insider Mini
  • 1 reply
  • June 20, 2023

Any Updates? My Kraken v3 Pro disconnect with Synapse from time to time as well. Dunno why


  • Insider Mini
  • 1 reply
  • June 22, 2023

this is ridiculous. a second off of audio input and the headphones turn off. i try to update the dongle with the driver update and nothing will install. please reply or i’ll be taking these back for faulty service. 


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