Disconnecting and reconnecting? | Razer Insider

Disconnecting and reconnecting?

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S
I got my headset like 3 months ago and everything was fine (Razer blackshark pro) then after some synapse's updates my headset started disconnecting once in a while. But oh my god since the last update they disconnect like 10 times in a row every 5 minutes.

I had headphones from razer before these and the previous synapse was also terrible but this is BEYOND terrible.
If im paying 200€ for a headset I expected them to work perfectly as long as I took good care of them T-T

As I have seen in this thread there is no fix for this, im just going to hope the next synapse update makes it a bit better... 😞
M
This whole situation is such BS. I got my headset in April and it worked completely fine until a week or so ago. Now I'm going through the same problems everyone else is in the thread. If I manage not to move the headset's cable it doesn't disconnect AS often, but it still disconnects. And I know this is a software issue because every time my kraken kitty disconnects my keyboard, an ornata chroma that i've had for 4+ years with no problems disconnects and reconnects at the same time with the headset.
N
Hey guys! I was with the same problem and what worked out for me was changing the headset from USB 3.0 port to a 2.0 one, then I changed Synapse 3 compatibility to windows 8 on its properties and also disabled the marked option on energy management of the usb devices listed on device manager! *sometimes it still happens but not as much as it was happening before*.

*sorry for my english, this is not my 1st language :c*
E
Hi. I have facing disconnecting and reconnecting internet problems. Maybe its required high internet connection for headset
J
I have been having the same problem even using Kitty headset on a laptop without synapse, I dont even have to touch the headset and they cut-in/out constantly. I have tried every possible fix over the last 3 months and even contacted my pc manufacturer for support. The common factor in all testing was the headset. The only thing in the many tests we did that was not changed was the KITTY HEADSET. Sorry Razer but this is definitive.
thakyZ
Userlevel 1
I did an RMA and since then it's been fine. But I would not be surprised if it starts bugging out again. I almost want to think it may also be a design issue.
M
This is happening to me as well with Razer Nari Ultimate. Tried to uninstall and install again. Nothing. I have everything updated. Nothing. I've set compatibility mode to Windows 8. Nothing.

Very annoying...
P
Another one for the club My Nari Ultimate is doing the same, has been since the latest update if I close Synapse 3 I get no disconnection turn it on problem will present either immediately or may take up to 5 min's it's like the driver is being kicked out for some reason by Synapse's
T
I have the same problem since the first day I used the headset phones (Razer Kraken Kitty), and I'm sick about. I'm going to request a refund to amazon, because this is a shame.
M
I found a solution to that problem. Idk if it will work for everyone but it works for me. I tested it on my 2 laptops that don't have Razer Synapse installed.

So, when you turn on your PC, the headphones can't be wired. You have to wait until all the system turns on and then you may wire your headphones. Also, after turning on your PC you may open CCleaner, so that's another option.

My solution sounds stupid, but it worked.

Hope it'll work for you 😃
S
TheShykid_
Hey!

so I recently just finished my dream razer setup with Blackwidow keyboard, basilisk mouse, kraken kitty headset and goliathus mouse pad.. I updated my computer and my synapse right after connecting everything and it worked fine in the start but then it started disconnecting and reconnecting.. all of it.. and the headset is making a popping sound.. I have no idea what it is at all! Please help :/




Hello i got the same problem on my razer barracuda x and i think i found a solution if u have a connector that splits the to two 3.5mm jack use it just plug one side in ur headset and the other in the connector then plug ur 2 3.5mm jack in the motherboard and its done it works for me have a good day and sry for my bad english
B
thakyZ
So a bit of an update, and I don't think this will help everyone. But recently I completely reinstalled Windows. And I had put off installing the drivers for Realtek Audio engine as my motherboard's company had suggested installing, but I decided today to install them, and I had to restart my computer really quick after the install, and all of a sudden I was having the issues again. So I decided to uninstall Realtek and any other app having to do with it (The UWP panel specifically). Then uninstalled Razer Synapse and uninstall the drivers for the headphones, I had to check every part of the Device manager to double-check I got everything. Then I unplugged my headset, and restarted my computer and reinstalled Razer. After I was done logging into Razer Synapse, I plugged in my headset and updated Razer Synpase, and all of a sudden no more popping or cutting out.


so no issues till now? My keyboard is having the same issue now. Was working fine after i installed it on sunday. Monday night after work this happened. till now.. lol. which realtek driver you uninstalled? All?
-Mr.Nobody-
Userlevel 7
thakyZ
I just tried safe mode, and it still apparently happens, I am confused as to what it is still, but I guess Razer Synapse is out of the question. Though there does seem to be an issue with my model of Motherboard X570 and the previous one I had which was B550, and they are getting their issues solved via BIOS updates, but so far with the help from MSI no luck yet.

I would like to mention it appears that when I go to move the wire at the base of the headset or the top of the USB plug it does not cut out, so it's not a wire issue.

this is very interesting, how many troubleshooting have you tried ?
would you mind to breakdown here. so i dont have to double explained something that you have tried
Veteran Fan Boyzzzzzz I guess
thakyZ
Userlevel 1
Well double explaining wouldn't be a problem. But what I have done is I tried for quite a while my headset on my phone and it seems fine, no disconnecting or anything.

I noticed that the THX audio device at time just straight up doesn't work. So I go and fiddle around with it by restarting Razer Synapse and disable the device while doing so. It seems to *sometimes* work after that, but then there is still the issue of the Razer Kraken device disconnecting every so often, which I still think is the fault of my Motherboard but I am still not sure, as the updates that supposedly fix the issue on my motherboard don't seem to work.

I have also tried to reinstall Windows and Razer Synapse.
I also tried to go and uninstall Razer Synapse uninstall all drivers. Then unplug all devices. Then inserted a non-razer keyboard and mouse and reinstall razer synapse after a restart. When reinstalling I log into Razer and then go to the update section and I plug the mouse in first. Which I let it update and then I click update, and I do that with every device up to the headset. And still it likes to disconnect even then.
-Mr.Nobody-
Userlevel 7
foxyfate
This is what I previously commented on another post with the same exact issues.

Unfortunately this HAS to be a Razer Synapse software issue. I've been dealing with the same exact issues for over a year now. I've had my whole computer checked out and there was not an issue. I uninstalled and reinstalled Razer Synapse many times (also uninstalled all my Razer devices) and nothing, still disconnected and reconnected. I treated my headphones with so much care and Razer Support labeled my problem as a hardware issue and sent me a new pair of Razer Kraken Kitty Editions. Now the new pair worked for a few months (like 2-3 months) and then they started disconnecting and reconnecting again. I've tried a lot of troubleshooting and to be honest Razer doesn't see a problem with their software. There's been threads left open with no solutions from Razer for years now. The only time the headphones work and don't disconnect is when Synapse is uninstalled. But then why pay all that money for something you don't get any of the benefits for? It's very frustrating. So if anyone has any other solutions I'm willing to try but at this point I'm about to get new peripherals because the disconnect and reconnect is so frequent... ALSO for anyone contacting Razer Support you will need a video of the headphones (or any other peripherals) disconnecting and reconnecting. Best of luck for everyone with this issue, I understand how frustrating it is!

thakyZ
Well double explaining wouldn't be a problem. But what I have done is I tried for quite a while my headset on my phone and it seems fine, no disconnecting or anything.

I noticed that the THX audio device at time just straight up doesn't work. So I go and fiddle around with it by restarting Razer Synapse and disable the device while doing so. It seems to *sometimes* work after that, but then there is still the issue of the Razer Kraken device disconnecting every so often, which I still think is the fault of my Motherboard but I am still not sure, as the updates that supposedly fix the issue on my motherboard don't seem to work.

I have also tried to reinstall Windows and Razer Synapse.
I also tried to go and uninstall Razer Synapse uninstall all drivers. Then unplug all devices. Then inserted a non-razer keyboard and mouse and reinstall razer synapse after a restart. When reinstalling I log into Razer and then go to the update section and I plug the mouse in first. Which I let it update and then I click update, and I do that with every device up to the headset. And still it likes to disconnect even then.


now im positive this is software issue. you have tried everything and the result are the same,
i was thinking maybe the cabel is broken turns out you doing just fine when you connecting with your phone, the other thing is usb port problem ( you can try this if you have different pc or laptop.

the software issue is beyond my knowledge. i wish to help you until its fully fixed but i cant >.<
if you still have a warrant i could ask for an exchange, who nows mightwork
Veteran Fan Boyzzzzzz I guess
Sye_The-Vie
Rank
Userlevel 7
Hello Insiders,

If you are connecting high tech USB gaming peripherals through USB multi hub, there is bound to cause some disconnect and reconnect issue.

You can go through my logs and my study by clicking the below thread.

/keyboards-and-switch-usb.68993/page-2
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
thakyZ
Userlevel 1
foxyfate
This is what I previously commented on another post with the same exact issues.

Unfortunately this HAS to be a Razer Synapse software issue. I've been dealing with the same exact issues for over a year now. I've had my whole computer checked out and there was not an issue. I uninstalled and reinstalled Razer Synapse many times (also uninstalled all my Razer devices) and nothing, still disconnected and reconnected. I treated my headphones with so much care and Razer Support labeled my problem as a hardware issue and sent me a new pair of Razer Kraken Kitty Editions. Now the new pair worked for a few months (like 2-3 months) and then they started disconnecting and reconnecting again. I've tried a lot of troubleshooting and to be honest Razer doesn't see a problem with their software. There's been threads left open with no solutions from Razer for years now. The only time the headphones work and don't disconnect is when Synapse is uninstalled. But then why pay all that money for something you don't get any of the benefits for? It's very frustrating. So if anyone has any other solutions I'm willing to try but at this point I'm about to get new peripherals because the disconnect and reconnect is so frequent... ALSO for anyone contacting Razer Support you will need a video of the headphones (or any other peripherals) disconnecting and reconnecting. Best of luck for everyone with this issue, I understand how frustrating it is!

Interesting because mine were kitty krakens and I sent them in as well and they worked for a while and then ended up not working after a while just like yours.

Sye_The-Vie
Hello Insiders,

If you are connecting high tech USB gaming peripherals through USB multi hub, there is bound to cause some disconnect and reconnect issue.

You can go through my logs and my study by clicking the below thread.

/keyboards-and-switch-usb.68993/page-2

I have not been connecting mine to a hub at all, only ports that happen to go into the USB3.1 Gen 2 header slot for the front of my computer on my motherboard, also tried the USB3.1 Gen 2 on the back and the USB 2.0 on the back of my computer and they also had the same issue. I have tried a pair of 3.5mm jack headphones and they have absolutely no issue, then again they aren't USB or used alongside Razer Synapse
Sye_The-Vie
Rank
Userlevel 7
Because Synapse software works among Windows; the Windows update from Microsoft can have some issues or conflict of making the Synapse to perform normally.

Microsoft releases new Windows updates every fortnight Tuesdays. RAZER Synapse development teams job is to maintain the Synapse, that it works well with the new updates, or implement a new update onto Synapse.
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
thakyZ
Userlevel 1
Sye_The-Vie
Because Synapse software works among Windows; the Windows update from Microsoft can have some issues or conflict of making the Synapse to perform normally.

Microsoft releases new Windows updates every fortnight Tuesdays. RAZER Synapse development teams job is to maintain the Synapse, that it works well with the new updates, or implement a new update onto Synapse.

Well for me it has been happening for quite some time now... Maybe for a year or so? I have made support requests, but often times it doesn't go anywhere in terms of fixing the driver.
F
Userlevel 2
I did what the support team in the threads told me to do and still didn't fix anything. But I figured out if you have your settings open, then go to your devices and you see whatever device is cutting out (in my case it's my Razer Kraken Kitty Editions) it says "driver error" right underneath them when they disconnect. I've uninstalled the drivers and Synapse 3 completely and reinstalled them like in the instructions and they still disconnect...sometimes they disconnect and reconnect every 2 seconds. I'm sending an email to Razer Support today and I'll see what they say. Last time they just sent me a pair of new headphones and the problem still occurred so I don't know anymore. These are the instructions I followed if anyone else wants to try...they didn't fix anything for me. Also mine only disconnect when Razer Synapse 3 is running.
https://mysupport.razer.com/app/answers/detail/a_id/4000
R
Have different USB ports been tried?
-Mr.Nobody-
Userlevel 7
Sye_The-Vie
As a Vanguard of the RAZER Insider, I am not to discriminate other Insiders opinions or their facts of why things do not work. Hear me out~~~

Synapse only work well, as long as the PC and its OS and the internal hardware are performing at good state. Factors to check that your PC is performing good~~~

  • Is it running Windows 10?
  • Is the Windows fully up to date

  • Confirming all your internal hardware are at the state of working order (test out by installing HWINFO)
  • Drivers on your pc are in working order
  • Is Synapse fully updated
  • Have you uploaded latest firmware onto the RAZER peripherals
  • Does your PC have too many applications running in the background (except for Microsoft and *.dll services)
  • Does task manager display idle state CPU or fluctuating clock (virus attack)

If it is an issue with with the Synapse, there will be hundreds and thousands of other Insiders and RAZER peripheral users that will be having the same issue. RAZER Synapse development team have contributed their efforts to getting the RAZER peripherals to a state of working order.
.

just want to quote this hopefuly razer will fix this as soon as possible,i just cant imagine if this problem happen to me i will be super annoyed(glad that so far i have been with razer never once had problem i believe) it looks like there is more cases than i thot, after you mentioned i look around on google and here is some of the cases
from others about their Kraken Kitty

1st that has been solved
2nd source
3rd source
Veteran Fan Boyzzzzzz I guess
-Mr.Nobody-
Userlevel 7
Thank you Mr. Nobody for all your help honestly you've been more helpful than Razer themselves. 😂
im blushing, thank you tho 😃 im here just love to help other with the same interest with Razer. and im glad that if my knowledge would help others :)

I've mentioned to the support team multiple times that it could be a potential coding issue with Razer Synapse, or an issue with the drivers the headphones come with, as well as there are no firmware updates on the headphones like they have for some of their other products. But they have no response to any of that.

there is a lot of possibilites that could happen so im not quite sure what exactly happening with the kitty kraken since this issue happen while back until now.

Honestly it's kind of weird in all the threads that the support team enters as soon as someone mentions Razer Synapse being an issue they close the thread to PM's only. Kind of suspicious. I don't know maybe it's just me.

the reason they ask you to DM the support team coz they will address you to more detail step by step, in theory its the same or maybe more details how to solve the problem if the common solution doesnt work

I honestly don't know what to do anymore. They just said the headphones are defective and they will send me a new pair but this has already happened to me before with my original pair. So I told them I wasn't settling for just new headphones this time around and that something else needs to get fixed/changed. I understand it's easier to just say the headphones are defective and send a new pair but like common...try a little harder? I'm so annoyed with Razer Support right now.

im still look around for this solution hoping that there is better option. if there is anything update i will let you guys know.
Veteran Fan Boyzzzzzz I guess
U
If after you connect a USB device, it keeps disconnecting and reconnecting randomly on its own, then it could be a hardware or driver issue. The first need to make sure is to check the device works fine on another computer.


Walgreenslistens
B
This is insane.. I'm having the exact same issue and its the synapse software.... Both my BRAND NEW kraken wireless keyboard that costs over $200 and the baslisk ultimate wireless gaming mouse that costs over $150 keep disconnect, sometimes not even turning back on after a lot of troubleshooting to turn right back off. This doesnt happen when synapse is uninstalled. SYNAPSE is the issue please razer fix this... I shouldve purchased a logictech.....
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