Razer blackshark v2 Popping/Crackling sound

My first advice is to look at the article that most people reference: 

This Article Here

But if you follow each step and the problem returns, it is my advice to reopen this question and mention that you have done all this. That way the Devs will know if there’s an issue.

Have the same issue with Blackshark V2. They’ve been pushing out a lot of updates recently and have now totally broken the software. I’m trying to record a game to post to youtube later, and the software crashes my entire sound system in Windows, when it happens can’t see any speakers or mics. Ridiculous.

Latest update is really a joke. I have bkackshark v2. The sound is horrible. Volume is extremely loud. I have set the knob at around 20-25 percent. There is always some kind of compression in any game i play. In pubg footsteps and gubshots are low and cars planes and explosions are extremely  loud. In escape from tarkov there is some kind of compression along with surround style. Its totally broken. Plus my computer takes so much time to shutdown when i have the usb sound card pluged in. If i disconnect it  shutdown immediatelly. Unless razer fix this i will never buy razer again. They ruined the best gaming headset they made in the last years. I am on windows 11 by the way. 

Honestly i gave up with the sound card and i unplugged it.  I plugged the headphones directly to onboard sound card and now my pc works as it should.  As for the sound its by far more clear and distint specially in Pubg.  I dont think razer will ever fix this.  It seems they did it intentionally.  

FINALLYYYYYY. Todays update fixed everything. Great sound is back. Volume normalized as before. Pc now shutsdown immediatelly. So happy that razer fixed it. Only thought is why they messed up in the first place. 

I just bought mine today and they have slight crackle when people talk or more sounds are in gameplay. 

Download synapse and scan it for updates. They did a big one a few weeks or months ago that broke a bunch of their products function. Since then they've patched it a bunch but I still have crackles occasionally. When I switch usb ports it goes away for a bit. Idk, it's not constant but happens once every hour randomly. It never used to do it though. I actually loved this headset prior and I never even cared to use THX stuff. 

Yeah it still does it after the update. Its consistent during chat and during more noisy situations. Happens in all volume levels and eq settings. 

Simple follow the razor article :https://mysupport.razer.com/app/answers/detail/a_id/4003?_ga=2.156540926.419548415.1701148796-1698778699.1700861467&_gl=1*bh1gah*_ga*MTY5ODc3ODY5OS4xNzAwODYxNDY3*_ga_3TRK53PM75*MTcwMTE0ODc5Ni43LjEuMTcwMTE0ODk1Ni40NC4wLjA. and you’ll be able to fix the issue.

The device is defective and Razer doesn’t seem to want to recall these headsets once they have taken your money again. PSA do not buy the Blackshark v2 pro headsets they are garbage with the popping and crackling.. This is seriously a defective device and I am not surprised to see many other people with this issue. Seems a standard issue with this headset due to poor hardware 

I am late to this party. I started having this issue of popping/crackling, especially when playing multiple audio sources, such as Discord, Apple Music,  and playing a game. Tried doing a clean insteall, tried repairing, tried wiping out all video and sound drivers, nothing worked.

But as soon as I went into your registry editor tool, delete anything related to Razer, THX, Synapse, etc. Wipe all that clean as can be, then uninstall Synapse. Restart PC, download Synapse again, your settings should still be saved by the cloud.

No more cackling and popping noises for me. From what I was able to figure out, it had to do with a glitch or bug with the THX side of things.

Try wiping everything “Razer” and “THX” from your windows registry, then reinstall Synapse.

Works perfectly now. After months of nothing working, that has been my only successful solution.

I installed the new Razer synapse beta, went to Windows sound properties, playback section (Razer speaker) enabled Dolby atmos for headphone in the spatial audio setting and that fixed it for me. not sure if the razer synapse beta is necessary and if it will work for everyone but worth a try.

hope that helps!

i had to do the same thing deleted everything from razer/thx in the registry tools, deleted everything on the device manger. then i fully uninstalled it from the control panel . then reinstall it and it work

I get that! It can be really annoying when tech doesn’t work right. I’ve experienced similar issues with my Razer BlackShark V2 after updates. One thing that helped me was adjusting the audio settings in the Razer Synapse software.

Hopefully my comment is unnecesarry at this point here, but if someone is still struggling with this, I recommend trying the new Synapse Beta, I was about to tear my hair out, as I tried everything, nothing seemed to work, then I installed that one, and it fixed everyting for me. 

Thank you for sharing such a helpful solution to this problem!

I know I’m late but make sure you’re using synapse 4, I had these problems on synapse 3 and as soon as I upgraded to synapse 4 it worked perfectly fine even through an usb hub

i keep hearing this popping sound in my ear when ever I play a game or watch YouTube I just barely got this head set its a razer black-shark pro v2 and I’ve tried uninstalling my audio drivers and reinstalling. I’ve tried doing a clean wipe of razer synapse 4 and even updating my drivers on my laptop but nothing works?

Bon, je vois que je suis pas le seul à avoir ce problème…

Produit: Razer Black-Shark Pro V2

Pour ma part, celui-ci se manifeste au moment ou j’avance manuellement un son/film et en particulier sur Apple Music/TV. Il dévient saccadé et inaudible. 

2 solutions radical, FERMER l’application (lecteur de musique ou vidéo) et RELANCER ou DÉBRANCHER et REBRANCHER le périphérique USB Razer. SI cela ne fonctionne pas, FERMER tous les programmes de lecture de sons/vidéos (Apple, Lecteur Windows….) et débrancher le périphérique USB et rebrancher.  

La RÉINSTALLATION des pilotes ne change rien ! C’est un conflit entre la CARTE USB Razer et des LOGICIELS tiers.

A+

I had the same issue from the day I bought them, tried everything mentioned here twice over but no matter what I tried to do the crackling would continue from time to time. I had the fortune of being able to return the headset. Even if I were able to get the headset to work there is no saying if the issue would come back. was not a fun experience.