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Razer Orochi V2 Issue

Z

I have a one year old Razer Orochi V2. Since last month, I have intermittently lost connction with the mouse. After turning it off for a few hours , it is working again. It is not caused by my computer as when it happened, I rebooted the computer but still not working. I thought of claiming warranty but it seems so difficult to do so. I cannot find a site to do so ti submit a request. Can someone kindly advice? Thank you.

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    6 Replies

    M

    Razer has no support team. Hopefully you purchased this at a physical location so you can return it. If not I'm afraid you're out of luck.

    Z
    • ZulkefliAris
    • Author
    • Insider Mini
    • 3 replies
    • April 18, 2024

    Thank you for your reply. When you mentioned “physical location”, does it mean Razer physical store?

     

    M
    ZulkefliAris wrote:

    Thank you for your reply. When you mentioned “physical location”, does it mean Razer physical store?

     

    You can purchase Razer products at a variety of stores; Walmart, Target, Best buy etc…

    Those are physical locations where a website is a digital/warehouse location you can't go to.

    Z
    • ZulkefliAris
    • Author
    • Insider Mini
    • 3 replies
    • April 18, 2024

    So let say I bought it from Walmart, I will have to go to Walmart to claim warranty?

     

    M
    ZulkefliAris wrote:

    So let say I bought it from Walmart, I will have to go to Walmart to claim warranty?

     

    As long as it's within their return policy yeah.

    Z
    • ZulkefliAris
    • Author
    • Insider Mini
    • 3 replies
    • April 18, 2024

    Noted. Thank you.

    Reply


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